Overview

• Salary

  5,350 SGD ~ 7,350 SGD

• Industry

  Software/Information Processing

• Job Description

  Our Client is Japanese Listed SaaS Company is now looking for a Customer Success Manager. This role owns the full customer lifecycle — from onboarding through adoption, expansion, and renewal.
  
  You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes
  
  【 Responsibilities 】
  - Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention).
  - Lead onboarding initiatives to ensure customers are set up effectively with clear success criteria and timelines.
  - Build and maintain strong relationships with stakeholders across different regions and time zones.
  - Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value.
  - Monitor customer health and usage trends, proactively identifying risks and opportunities.
  - Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.
  - Identify expansion opportunities within accounts and collaborate with Sales and other Account Managers.
  - Own renewal planning and execution to maintain strong retention rates.
  - Collect customer feedback and provide structured insights to internal teams to improve product and service delivery.
  - Support the development of case studies and share best practices to strengthen overall customer success efforts."