Overview

• Salary

  8,000 SGD ~ 10,000 SGD

• Industry

  IT/Telecommunications

• Job Description

  One of our clients, a Japanese IT Development firm in the finance industry, is seeking a L2 SUPPORT Officer.
  This role involves projects related to Foreign Exchange, Money Market, Derivatives, Bonds, GIRO, FAST, MEPS, and Cross-Border payments.
  
  【Responsibilities】
  Stakeholder Engagement & Support (40%)
  - Demonstrate a proactive approach by taking ownership of issues and driving resolutions independently.
  - Deliver timely and effective support to users, maintaining a strong customer service mindset.
  - Provide both technical and functional support to the Singapore office.
  - Communicate clearly and professionally with end users, technical teams, and senior stakeholders.
  - Accurately report incidents, including business impact and interim solutions, to management.
  
  Process Improvement (30%)
  - Maintain comprehensive records of user requests and system incidents.
  - Prepare detailed reports and updates for stakeholders.
  - Identify opportunities to enhance operational efficiency and service quality.
  
  Project Coordination (10%)
  - Collaborate closely with L3 support teams and external vendors.
  - Establish and monitor service level agreements (SLAs), ensuring compliance by all parties.
  
  Technical Scope (20%)
  - Perform routine system and application health checks.
  - Support environments involving Windows and Linux servers.
  - Provide application support within banking or financial services systems.