L2 Support Specialist (Japanese Speaking)ID:37457

8,000 SGD ~ 10,000 SGDシティ2日 前

概要

  • 給与

    8,000 SGD ~ 10,000 SGD

  • 業界

    IT/Telecommunications

  • 仕事内容

    One of our clients, a Japanese IT Development firm in the finance industry, is seeking a L2 SUPPORT Officer.
    This role involves projects related to Foreign Exchange, Money Market, Derivatives, Bonds, GIRO, FAST, MEPS, and Cross-Border payments.

    【Responsibilities】
    Stakeholder Engagement & Support (40%)
    - Demonstrate a proactive approach by taking ownership of issues and driving resolutions independently.
    - Deliver timely and effective support to users, maintaining a strong customer service mindset.
    - Provide both technical and functional support to the Singapore office.
    - Communicate clearly and professionally with end users, technical teams, and senior stakeholders.
    - Accurately report incidents, including business impact and interim solutions, to management.

    Process Improvement (30%)
    - Maintain comprehensive records of user requests and system incidents.
    - Prepare detailed reports and updates for stakeholders.
    - Identify opportunities to enhance operational efficiency and service quality.

    Project Coordination (10%)
    - Collaborate closely with L3 support teams and external vendors.
    - Establish and monitor service level agreements (SLAs), ensuring compliance by all parties.

    Technical Scope (20%)
    - Perform routine system and application health checks.
    - Support environments involving Windows and Linux servers.
    - Provide application support within banking or financial services systems.

求めている人材

  • 応募条件

    【Requirements & Preferences】

    (Must)
    - Bachelor’s degree in Information Technology or a related field from a recognized institution
    - At least 5–8 years of experience in L2 application support, with at least 2 years in a team leading experience
    - Experience supporting financial institutions or banking-related systems is required
    - Japanese Speaking (At least JLPT N1 or more) will be required to liaise with Japanese internal & external stakeholders
    - Familiarity with Azure DevOps and application support tools
    - Knowledge of IT service management frameworks (ITIL preferred)
    - Experience with ITSM tools such as ServiceNow or Jira

    (Advantageous)
    - Relevant certifications are an advantage (e.g., ITIL Foundation, Microsoft certifications, CompTIA A+)
    - Exposure to MAS Technology Risk Management guidelines
    - Understanding of IT infrastructure within financial institutions
    - Experience working in a Japanese corporate environment
    - Experience working with banks or organisations within the financial services industry

  • 英語

    -

  • その他言語

    -

その他

  • 福利厚生

    【What you will receive】
    - Annual Leave: 14 days (Maximum up to 21 days)
    - Medical Leave
    - Medical claims: At any clinic with a capped limit of SGD 800.00 per year
    - Dental claims: SGD 200 per policy year

  • 就業時間

    8:30 ~ 17:30

  • 休日

    -

  • 職種

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