2 Jobs: Job Vacancies for Pre-sales Positions
Customer Success Manager (SaaS industry)ID:37319
5,350 SGD ~ 7,350 SGDCentral, CityJob Description
Our Client is Japanese Listed SaaS Company is now looking for a Customer Success Manager. This role owns the full customer lifecycle — from onboarding through adoption, expansion, and renewal. You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes【 Responsibilities 】- Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention).- Lead onboarding initiatives to ensure customers are set up effectively with clear success criteria and timelines.- Build and maintain strong relationships with stakeholders across different regions and time zones.- Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value.- Monitor customer health and usage trends, proactively identifying risks and opportunities.- Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.- Identify expansion opportunities within accounts and collaborate with Sales and other Account Managers.- Own renewal planning and execution to maintain strong retention rates.- Collect customer feedback and provide structured insights to internal teams to improve product and service delivery.- Support the development of case studies and share best practices to strengthen overall customer success efforts."
Benefit
【 What you will receive 】
- Annual Leave：14 days (Maximum up to 21 days) ※Unused leave may be carried forward until the end of the following fiscal year.
- Medical Leave: 14 days
- Medical Allowance： Max $500/year & Insurance (Hospital & Surgical insurance, Personal Accidental insurance)
- Hybrid working style
- Transportation ReimbursementAssociate Service Engineer ID:37178
2,400 SGD ~ 2,400 SGDEastJob Description
Our client is a leading global technology company. They are seeking an Associate Service Engineer to support the maintenance and operation of critical video management and system infrastructure.【 Responsibilities 】- Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality - Maintain critical systems to ensure service uptime and meet operational performance targets- Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs- Performs all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules.- Identify, report and address work discrepancies, defects and inconsistencies - Generate and submit daily maintenance reports- Perform basic system and network troubleshooting - Any other tasks and duties as directed by the supervisory personnel or Management .
Benefit
【 What you will receive 】
- Variable Bonus (based on company and individual performance)
- Annual Leave: 12 days
- Medical Benefits
- Shift & Attendance Allowance (approximately $400+/- per month)
