Overview

• Salary

  3,800 SGD ~ 4,500 SGD

• Industry

  Land Transportation & Logistics

• Job Description

  Our Client is a leading supply chain and logistics management specialist. The Key Account Operations Executive is responsible for managing the day-to-day operational performance of assigned key customers. You will work closely with customers, internal teams, and external service providers to ensure smooth service delivery, resolve issues, and maintain strong customer relationships. You will also support account performance, continuous improvement, commercial activities, and digital initiatives to enhance customer experience and business value.
  
  【Responsibilities】
  - Manage the end-to-end operational performance of assigned key accounts and ensure agreed service levels are met.
  - Act as a key point of contact for customers and coordinate with internal teams and external service providers.
  - Coordinate logistics activities across freight, warehousing, last-mile, customs, and technology platforms.
  - Monitor KPIs, SLAs, service performance, and customer satisfaction, and support regular customer reviews.
  - Proactively identify operational issues and risks, and coordinate timely resolution and recovery actions.
  - Manage customer escalations and ensure effective communication and follow-up.
  - Build strong customer relationships through proactive engagement and service excellence.
  - Identify opportunities for process improvement, network optimisation, value-added services, and account growth.
  - Support commercial activities including pricing reviews, contract renewals, SLA management, billing, disputes, and cost control.
  - Support the implementation and adoption of digital tools, dashboards, and reporting platforms.
  - Maintain accurate account records, performance reports, and action plans.
  - Work with relevant teams to drive continuous improvement based on customer feedback and business needs
  
  【Working Hours】
  Weekdays (Monday to Friday): 8:30 AM – 6:00 PM
  Weekend Work: One weekend per month, fully work-from-home unless otherwise stated.
  o Saturday: 9:00 AM – 7:00 PM (Weekend Allowance: S$60 per day)
  o Sunday: 9:00 AM – 7:00 PM (Weekend Allowance: S$100 per day)