概述

• 薪资

  5,350 SGD ~ 10,000 SGD

• 工作行业

  Info-communication Technology

• 工作内容

  Our client is a Japanese-listed SaaS company seeking a Customer Success Manager to manage the end-to-end customer lifecycle, from onboarding and product adoption to account expansion and renewal.
  
  In this role, you will work with a diverse, international customer base and collaborate closely with stakeholders across regions to help customers achieve meaningful business outcomes.
  
  【 Responsibilities 】
  - Manage the end-to-end customer lifecycle for global accounts, including onboarding, adoption, account growth, and renewals, with a focus on churn prevention.
  - Lead customer onboarding initiatives to ensure effective implementation, with clearly defined success criteria and timelines.
  - Build and maintain strong relationships with stakeholders across different regions and time zones.
  - Act as a trusted advisor by guiding customers on best practices and helping them realise measurable business value.
  - Monitor customer health and product usage trends to proactively identify risks and opportunities.
  - Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.
  - Identify account expansion opportunities and collaborate with Sales and other Account Managers.
  - Own renewal planning and execution to maintain strong customer retention rates.
  - Gather customer feedback and provide structured insights to internal teams to improve product and service delivery.
  - Support the development of case studies and share best practices to strengthen overall customer success efforts.