概要

• 給与

  5,000 SGD ~ 8,000 SGD

• 業界

  Manufacturing(Electronics/Semiconductors)

• 仕事内容

  Our client is the market leader in semiconductor test systems and equipment.
  
  As part of the client's continued expansion in Asia, we are seeking a Service Sales Manager to drive the growth of our aftermarket service business across key semiconductor accounts. This role plays a critical part in strengthening long-term customer partnerships while maximizing the lifecycle value of installed systems through service solutions.
  
  【Responsibilities】
  Account & Service Business Growth
  - Own and drive service revenue growth across assigned semiconductor customer accounts, covering Customer Support Agreements (CSA), production services, and engineering support services
  - Ensure timely renewal and conversion of warranty contracts into long-term service agreements
  - Identify whitespace opportunities within the installed base to expand service penetration and attach rates
  
  Solution Selling & Commercial Management
  - Develop and position value-based service solutions aligned to customer fab operations, yield optimization, and uptime requirements
  - Lead or support commercial negotiations for service agreements, including pricing strategy, contract terms, and profitability targets
  - Manage full Quote-to-Cash (Q2C) lifecycle, ensuring compliance with internal financial and governance processes
  
  Cross-functional Collaboration
  - Work closely with Account Managers, Field Service, Production Service, Service Marketing, Finance, and R&D teams to deliver integrated service offerings
  - Align with regional/global Service Sales Managers to standardize service scope, pricing frameworks, and execution strategies
  - Support regional leadership in structuring complex service deals and customized solutions
  
  Customer Engagement & Relationship Management
  - Build strong relationships with key stakeholders across customer organizations (engineering, operations, procurement, and management levels)
  - Conduct regular business reviews leveraging customer data, tool performance metrics, and service analytics
  - Drive customer satisfaction and retention through proactive engagement and continuous improvement initiatives
  
  Strategic Planning & Analytics
  - Analyze installed base performance, service data, and market trends to identify risks and growth opportunities
  - Develop and execute account-specific service strategies within complex, multi-site semiconductor manufacturing environments
  - Contribute to regional service business planning and forecasting