Job Description

Our client is the market leader in semiconductor test systems and equipment. As part of the client's continued expansion in Asia, we are seeking a Service Sales Manager to drive the growth of our aftermarket service business across key semiconductor accounts. This role plays a critical part in strengthening long-term customer partnerships while maximizing the lifecycle value of installed systems through service solutions.【Responsibilities】Account & Service Business Growth- Own and drive service revenue growth across assigned semiconductor customer accounts, covering Customer Support Agreements (CSA), production services, and engineering support services- Ensure timely renewal and conversion of warranty contracts into long-term service agreements- Identify whitespace opportunities within the installed base to expand service penetration and attach ratesSolution Selling & Commercial Management- Develop and position value-based service solutions aligned to customer fab operations, yield optimization, and uptime requirements- Lead or support commercial negotiations for service agreements, including pricing strategy, contract terms, and profitability targets- Manage full Quote-to-Cash (Q2C) lifecycle, ensuring compliance with internal financial and governance processesCross-functional Collaboration- Work closely with Account Managers, Field Service, Production Service, Service Marketing, Finance, and R&D teams to deliver integrated service offerings- Align with regional/global Service Sales Managers to standardize service scope, pricing frameworks, and execution strategies- Support regional leadership in structuring complex service deals and customized solutionsCustomer Engagement & Relationship Management- Build strong relationships with key stakeholders across customer organizations (engineering, operations, procurement, and management levels)- Conduct regular business reviews leveraging customer data, tool performance metrics, and service analytics- Drive customer satisfaction and retention through proactive engagement and continuous improvement initiativesStrategic Planning & Analytics- Analyze installed base performance, service data, and market trends to identify risks and growth opportunities- Develop and execute account-specific service strategies within complex, multi-site semiconductor manufacturing environments- Contribute to regional service business planning and forecasting