9 Jobs for Service Industry/Restaurant found
Customer Service ManagerID:33215
4,300 SGD ~ 4,500 SGDCityJob Description
Our client is a Tokyo exchange-listed company distributing industrial machinery, electric motors, and control instruments. The company is looking for a Customer Service Manager to lead the team for customer service activities.
Reporting to: General Manager
【 What you will be doing 】
In charge of overall Customer Service activities. This includes but is not limited to:
- Delivery/lead time Issues/Claim/Cost issues
- Find solutions for Customers
- Manage CS Team
- Hold weekly internal meetings with Customer Service Members to resolve delivery issues
- Assist team on work allocation /improve team morale
- Create SOP for operations workflow
- Assist issues /work allocated from GMBenefit
【 What they are offering 】
- AWS
- Variable Bonus (Depending on company & individual performance)
- Annual Leave: 14 days (+ 1/year)
- Medical Leave
- Transport ReimbursementReservation Sales & Loyalty Services(Korean Speaking)ID:33182
3,000 SGD ~ 3,300 SGDCityJob Description
Our Client is the customer service center of the world's most famous hotel. They are currently expanding the Korean desk and this person will handle 50% of Korean guests and 50% from other regions.
Shift Hours:
1)6am-3pm
2)7am-4pm
3)8am-5pm
4)12pm-9pm
【 What you will be doing 】
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Deliver an effortless customer experience by responding positively and timely to customer questions, concerns, and requests.
- Anticipate customer needs, including asking questions to help discover sales opportunities and overcome objections based on knowing what your customer needs
- Provide a personalized service to our customers by recognizing and acknowledging status level and reason for travel
- Embrace loyalty and connect them to our brands or hotels at every opportunity.
- Support loyalty programs by enrolling customers at every opportunity.
Reservation Services
- Verify all reservation information with customers to ensure accuracy.
- Determine the most appropriate room type to meet guest requirements and maximize room rate.
- Explain guarantee and cancellation policies to customers.
- Describe room accommodations and benefit feature sale amenities to guests.
- Assign confirmation/cancellation numbers and clearly relay this information to customers, giving them the option of emailing and/or faxing these numbers.
- Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).
- Input and access data in the reservation system by entering correct information into proper fields.
Communication
- Share the process for follow-up on any guest case issues to ensure the guest knows what happens next.
- Utilize all resources to stay up to date with new standards initiated by CEC
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
- Handle customers with a First Call Resolution mindset based on your level of empowerment and where appropriate transfer for escalated handling of the customer issue.
- Comply with quality assurance expectations and standards.
- Efficiently navigate all systems.
Physical Tasks
- Enter and locate work-related information using computers and/or other methods.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Benefit
【 What they are offering 】
- AWS
- Monthly Bonus(Depends on the individual performance: 10-15% of Monthly Salary)
- Annual Leave 13days + 1day Birthday Leave
- AIA Insurance
- Panel Clinic
- Medical Reimbursement: 400SGD/year
- Evaluation(2 times/year)Sales Staff (Fashion Retail)ID:32903
2,300 SGD ~ 2,500 SGDCentral, EastJob Description
Our Client is the Japanese fashion and apparel brand. They are currently hiring for a shop staff to join their team to expand their business and to support the management.
Reporting to Shop Manager.
【 What you will be doing 】
- Responsible for day-to-day operations
- Engage customers and provide good customer service
- Promote and share the company stories and philosophy
- General stock taking and perform cashier duties
- Handles and responds to customer enquiries/feedback efficiently
- Ensure cleanliness of the store by executing daily housekeeping duties
- Review weekly/monthly results and discuss strategy and idea with Management
- Perform duties assigned by the Store ManagerBenefit
【 What they are offering 】
- AWS
- Variable Bonus (Depending on Company & Individual performance)
- Medical Benefit (including Dental)
- Employee Discounts
- Annual leave starts from 7days（up to 20days）Sales Support SpecialistID:32669
4,800 SGD ~ 5,300 SGDCentralJob Description
Our client is the market leader in semiconductor test systems and equipment. They are looking for a Sales Support Specialist to support the Sales Team in Forecast to Cash (F2C) activities. This includes deal consultation, forecast support, formal quote generation, order management, customer interface, audit compliance, legal contracts, and revenue recognition.
【 What you will be doing 】
- Provides deal consultation to the Sales teams on structuring complex deals at quoting stage to ensure clean SOX compliance including revenue recognition and interpretation of contracts/legal terms while meeting customer requirements. This involves advice on appropriate terms and conditions to be included and timely escalation of any potential topics with the respective business partners to resolve issues.
- Support the Sales teams in generating formal quotations with clear terms and conditions acceptable to the Company, after ensuring compliance with established Company approval matrixes, policies and guidelines, and all required documents & approvals are in place.
- Direct interface with customers to perform order acceptance procedures, review customer requests, counter-proposals and purchase terms and conditions to identify potential problem areas of exposure and risks; escalate for management attention, mitigation & approval.
- Manage customer orders and solve a broad range of customer service-related matters which may be of varying scope and different range of complexities.
- Maintain a good balance between meeting customer expectations and requirements while ensuring that legal, SOX, tax and other regulatory requirements are met and complied with.
- Liaise and coordinate with various stakeholders such as factory, forwarders, customers, Sales teams, logistics etc for scheduling, changes and shipment arrangements.
- Ensure a high-performance culture whilst partnering and working closely with Sales team to ensure high level of customer satisfaction.
- Regularly monitors the backlog and open orders for potential slippage, signs of delay or cancellations for review and escalation.
- Revenue and AR management (Letter of Credit operations) based on revenue recognition guidelines and regulations.
- Assist other team members during high workload situations.
- Participate in ad-hoc projects/assignments to improve and develop better approaches to business processes & policies.Benefit
【 What they are offering 】
- AWS
- Global Bonus (Depending on Company & Individual performance)
- Annual Leave: 14 Days
- Medical LeaveCustomer Service ExecutiveID:32581
2,800 SGD ~ 3,000 SGDWest, Central, North, East, Other (Singapore), CityJob Description
Our client is the region’s dominant operator in self-storage solutions. The incumbent will support the Manager on the daily administration of the facility, ensure that costs are minimised and income meets or exceeds the set budget targets and that all customer's enquiries are attended to efficiently and professionally on a timely basis.
【 What you will be doing 】
- Promptly attending to customer enquiries and follow up in a friendly and professional manner.
- Addresses customer service issues expeditiously.
- Provide support to the Manager on the day-to-day management of the facility.
- Sells product features, benefits, and competitive advantages in a customer-focused approach.
- Identifies and escalates through appropriate channels all maintenance issues which cannot be solved by facility personnel.
- Responsible together with the onsite team for the sales and revenue performance of the business.Benefit
【 What they are offering 】
- Variable Bonus (Depend on Company and Individual performance)
- Annual Leave 14 days (Up to 20 days)
- Full Medical Coverage (no co-payment)【日系教育】学校交流担当(パートタイム)ID:32631
18 SGD ~ 18 SGDCityJob Description
日本とシンガポールの学校間での交流やボランティア活動のサポートをしていただくポジションです。
- 日本とシンガポールの学校間での交流イベントの当日サポート
- シンガポール政府観光局とのセミナー実施の際のアシスタント
- ボランティア活動の引率、サポート
- 学校へのご挨拶周りやメール支援
- 日本での留学セミナー実施の際のコーディネート業務
- 旅行会社とのパッケージ作成時の事務業務Benefit
【福利厚生（パート）】
- 交通費支給
- 在宅勤務可能
※MOMの基準に従います
【働き方の目安】
週5勤務可能な方を希望しておりますが、曜日や時間はフレキシブルにご調整可能です。
お子様がいるメンバーが多く、フレックスタイムやご事情に応じて中抜けなども可能な環境です。Customer Service Operation RepresentativeID:32637
3,300 SGD ~ 3,800 SGDCentralJob Description
Our client is the market leader in semiconductor test systems and equipment. They are looking for a Customer Service Operations Representative to provide centralized order entry processing and back-office support to Sales Administration (SADM) teams globally.
【 What you will be doing 】
- Check and ensure order packages pass Order Acceptance policy and is compliant with the company's approval matrixes, policies and guidelines.
- Perform validation to ensure all required documents & approvals are in place. Missing, incomplete documentations and non-compliance issues are surfaced and clarified with order owner (Customer Admin) for timely resolution.
- Complete the transaction in Oracle adhering to procedures in accordance with different order types (Trade, Prebuild, Demo/Fixed Asset resale, Credit & Rebill etc), revenue recognition coding, payment term, tax, factory warehouse, invoicing and customer acceptance timing.
- Collaborate with Oracle superuser, Functional Process Engineer and Knowledge Engineers to manage and resolve Oracle and configuration issues during order processing.
- Engage Credit Analyst to review orders placed on Credit Check Hold due to customer credit profile and status at the point of order booking.
- Timely creation of CM PO to Outsourced Manufacturer for trade and demo/internal order.
- Complete documentation timely in both Oracle attachment and eFile archiving for orders processed.
- Work on Operational and SOX Control reports weekly to identify gaps of non-compliance with financial and audit requirement for corrective action.
- Stay current with the company's approval matrixes, policies, processes, guidelines, principles and standards.
- Improve shipment execution lead-time to orders managed by America SADM team by providing shipping documents to Factory Order Management (FOM) for shipment arrangement to customers.
- Support all month-end order booking and activities including month-end falls on some of the Public Holidays.
- Share the workload and assist other team members when the work volume is high.
- Participate in ad-hoc projects and assignments for the improvement of operational efficiency.Benefit
【 What they are offering 】
- AWS
- Global Bonus (Depending on Company & Individual performance)
- Annual Leave: 14 Days
- Medical LeaveUnknownID:32588
7,000 SGD ~ 9,000 SGDCityJob Description
Well-known Telecommunication company in Japan that provides comprehensive global and local communication services to clients by tailoring services according to the characteristics of each region.
【 What you will be doing 】
- Build and grow relationships with assigned customers and drive a high level customer satisfaction, successful product/services use
- Manage all post-sales activity of customers through strong relationship-building, product knowledge, planning and execution
- Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
- Serves as point of contact for customers, understand customer success criteria, address questions, resolve issues
- Maintain an overview understanding of the product and speak to customers about the most relevant features/functionality for their specific business needs
- Ensure all the required documents are prepared by delivery team (post sales) to operation team (maintenance team)
- Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
- Function as the customer advocate and provide internal feedback on how we can better serve customersBenefit
【 What they are offering 】
- Variable Bonus (Depend on Company and Individual performance)
- Annual Leave 12- 14 days (Maximum of 22 days)
- Insurance: Group hospitalization and surgical with outpatient/dental benefits, and personal accident insurance coverage
- Annual Health Screening【個室居酒屋】ホールスタッフ（パートタイム）ID:31677
15 SGD ~ 20 SGDCityJob Description
シンガポール発のオシャレな個室居酒屋にて、ホールスタッフを募集しております。
平日（17:00 - 22:00）のパートタイムで勤務ができる方を募集しております。
【具体的な業務内容】
- 接客全般（会計・お客様案内・配膳）
- アルコール等のドリンク提供
- 店舗清掃
- オープン・クローズ準備Benefit
【福利厚生】
- 時給（15-20 SGD）
- パートタイム雇用
- 医療補助
- 有給休暇7日（Pro-rated）
