Overview

• Salary

  4,500 SGD ~ 5,700 SGD

• Industry

  -

• Job Description

  Our client, a global provider of end-to-end outsourcing services, is currently seeking a Customer Support Specialist - Aerospace Overhaul & Repair to join their team.
  
  【 Responsibilities 】
  - Upon request, provide a summary view of a Customer's open order book with delivery status look-ahead that includes projected delivery performance to customer request date and reasons for delays (if required).
  - Proactively provide status on delayed orders with reasons.
  - Require working on-site Supply Chain resources to confirm reasons for delay.
  - Required to work through feasibility of customer order expedite requests.
  - Monitor open order delivery status and initiate product exchanges, rentals, escalations as needed to meet customer on-time delivery needs.
  - Enter order, quote request, PO Review, Z tasking, case management as per standard work and within the defined SLA
  - Attend and lead customer calls, prepared with summary of open customer queries and orders, and ready to discuss and resolve open items in real time.
  - Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates
  - Clearly articulate a problem statement and help required to a support functions to drive accurate and timely response.
  - Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates