2个职位: 招聘信息 客户支持/服务
Customer Support Assistant Manager ID:37680
4,000 SGD ~ 6,000 SGDCity工作内容
Our client, a renowned Japanese restaurant. They are currently looking for a Customer Support Assistant Manager to join their organization.The Customer Support Assistant Manager will oversee daily customer support operations, manage customer enquiries and complaints, establish service standards and internal workflows, and work closely with internal stakeholders to continuously improve the customer experience. The role will also participate in the implementation and optimisation of the company's CRM system, helping to streamline customer support processes, improve reporting capabilities, and enhance operational efficiency. As the customer support function expands, this position will play an important role in developing the team, improving service quality, and driving customer satisfaction【 Responsibilities 】1. Customer Support Operations - Manage day-to-day customer enquiries received via email and social media platforms. - Ensure customer enquiries and complaints are handled professionally and within established service standards. - Investigate escalated customer issues and coordinate with relevant departments to ensure timely resolution. - Monitor customer satisfaction and recommend service improvements. 2. Customer Support Process Development - Develop and maintain customer support SOPs, response templates and service guidelines. - Establish internal workflows for handling customer enquiries, complaints and escalations. - Review existing processes regularly and recommend improvements to enhance efficiency and service quality. - Monitor service KPIs such as response time, resolution time and customer satisfaction. 3. CRM Implementation & Process Improvement - Work closely with management, IT vendors and internal stakeholders in the implementation of the CRM system. - Participate in gathering business requirements, user testing and workflow design. - Support the configuration, rollout and continuous improvement of CRM processes. - Recommend system enhancements to improve customer support efficiency and reporting capabilities. - Ensure customer data is maintained accurately within the CRM system.4. Team Leadership - Support the recruitment and onboarding of customer support team members as the function grows. - Supervise daily team operations and workload allocation. - Coach team members to improve customer service quality and operational efficiency. - Conduct regular performance reviews and identify development opportunities. 5. Reporting & Analysis - Analyse customer feedback and complaint trends. - Prepare monthly customer support reports and recommend service improvement initiatives. - Identify recurring operational issues and work with relevant departments to improve customer experience. - Support management with customer insights and performance reporting.
福利制度
【 What You Will Receive 】
- AWS
- Variable Bonus (Based on company and individual performance)
- Annual Leave – 14 days (Up to 18 days)
- Medical Leave – 14 days
- AIA Insurance/Medical Card (excluding dental and maternity coverage)Assistant Relationship Manager (Japanese Speaking)ID:37622
6,000 SGD ~ 10,000 SGDCity工作内容
Our client is a globally recognized private bank with European origins. The Assistant Relationship Manager plays a crucial role in supporting Relationship Managers (RMs) within the front office, providing administrative assistance and client service to Private Banking clients.【 Responsibilities 】- Support Relationship Managers (RMs) and Group Head (GH) in client servicing, sales support, and daily administrative tasks- Support new client onboarding, account maintenance, periodic KYC reviews, and the preparation of client documentation in accordance with internal policies and regulatory requirements- Process client instructions, including payments, securities, funds, bonds, money market, and FX transactions, and ensure proper execution and reporting- Monitor client cash positions, account balances, overdraft utilization, and credit limits, and coordinate with relevant internal stakeholders where necessary- Prepare client reports, investment proposals, presentation materials, and related documents- Handle client enquiries professionally, escalate issues where appropriate, and proactively report, consult, and raise operational matters with the RMs and Group Head- Ensure proper client documentation and compliance with MAS regulations, internal policies, and any policy updates- Coordinate client meetings, business trips, events, and manage RM/GH calendars- Support expense claims, meeting arrangements, travel coordination, meeting minutes, and other administrative duties- Conduct research, analysis, and administrative support to assist RMs in business activities- Identify cross-selling and wallet-share opportunities and support RMs in business development
福利制度
【 What You Will Receive 】
The company will disclose the employee benefits at the offer stage.
