3个职位: Food Services
Customer Support Assistant Manager ID:37680
4,000 SGD ~ 6,000 SGDCity工作内容
Our client, a renowned Japanese restaurant. They are currently looking for a Customer Support Assistant Manager to join their organization.The Customer Support Assistant Manager will oversee daily customer support operations, manage customer enquiries and complaints, establish service standards and internal workflows, and work closely with internal stakeholders to continuously improve the customer experience. The role will also participate in the implementation and optimisation of the company's CRM system, helping to streamline customer support processes, improve reporting capabilities, and enhance operational efficiency. As the customer support function expands, this position will play an important role in developing the team, improving service quality, and driving customer satisfaction【 Responsibilities 】1. Customer Support Operations - Manage day-to-day customer enquiries received via email and social media platforms. - Ensure customer enquiries and complaints are handled professionally and within established service standards. - Investigate escalated customer issues and coordinate with relevant departments to ensure timely resolution. - Monitor customer satisfaction and recommend service improvements. 2. Customer Support Process Development - Develop and maintain customer support SOPs, response templates and service guidelines. - Establish internal workflows for handling customer enquiries, complaints and escalations. - Review existing processes regularly and recommend improvements to enhance efficiency and service quality. - Monitor service KPIs such as response time, resolution time and customer satisfaction. 3. CRM Implementation & Process Improvement - Work closely with management, IT vendors and internal stakeholders in the implementation of the CRM system. - Participate in gathering business requirements, user testing and workflow design. - Support the configuration, rollout and continuous improvement of CRM processes. - Recommend system enhancements to improve customer support efficiency and reporting capabilities. - Ensure customer data is maintained accurately within the CRM system.4. Team Leadership - Support the recruitment and onboarding of customer support team members as the function grows. - Supervise daily team operations and workload allocation. - Coach team members to improve customer service quality and operational efficiency. - Conduct regular performance reviews and identify development opportunities. 5. Reporting & Analysis - Analyse customer feedback and complaint trends. - Prepare monthly customer support reports and recommend service improvement initiatives. - Identify recurring operational issues and work with relevant departments to improve customer experience. - Support management with customer insights and performance reporting.
福利制度
【 What You Will Receive 】
- AWS
- Variable Bonus (Based on company and individual performance)
- Annual Leave – 14 days (Up to 18 days)
- Medical Leave – 14 days
- AIA Insurance/Medical Card (excluding dental and maternity coverage)Senior HR Executive/Assistant HR Manager (F&B)ID:37570
3,800 SGD ~ 5,500 SGDCity工作内容
Our client, a renowned Japanese restaurant, is seeking a proactive and hands-on Senior HR Executive/Assistant HR Manager (F&B).This role is ideal for someone who can progressively take ownership of our recruitment function, guide and develop our existing recruitment team, and support the HR Manager in strengthening the overall HR department. We are looking for a well-rounded HR professional who can balance both Recruitment and HR Operations while demonstrating a strong leadership potential to grow into a key member of HR team.Reporting to: HR Manager【 Responsibilities 】1. Recruitment (Leadership)- Lead the end-to-end recruitment experience across multiple outlets- Lead, coach, and mentor junior recruiters. - Engage, influence, and partner with hiring managers and business stakeholders. - Ensure the team has a strong sense of ownership towards recruitment KPIs and hiring outcomes. 2. HR Operations & Administration - Lead the HR operations experience, including onboarding, confirmation, employee lifecycle management, contract administration and offboarding.- Prepare and maintain employment documentation (contracts, confirmation letters, transfers, resignation letters, etc.). - Maintain accurate employee records and HR databases. - Support payroll preparation and monthly HR administrative processes. - Track probation reviews, contract renewals, and leave administration. - Assist in work pass applications, renewals, and cancellations. - Ensure compliance with company policies and Singapore employment regulations. 3. Employee Relations - Support employee engagement initiatives and HR programs. - Assist in handling employee enquiries and providing HR guidance. - Conduct exit interviews and support compilation of feedback and turnover trends. - Participate in HR process improvements and policy updates. - Liaise with internal and external stakeholders when required. 4. Others- Perform other ad hoc tasks as requested by Manager
福利制度
【 What You Will Receive 】
- AWS
- Variable Bonus (Based on company and individual performance)
- Annual Leave – 14 days (Up to 18 days)
- Medical Leave – 14 days
- AIA Insurance/Medical Card (excluding dental and maternity coverage)【日系飲食】 寿司板前/ホールスタッフ ◎未経験歓迎！ ◎パート、時短相談可能♪ID:31071
3,000 SGD ~ 5,000 SGDCentral工作内容
シンガポールの日系寿司レストランにて寿司板前・ホールスタッフを募集しております。寿司を握ったことがない方や飲食店でのご経験がない方でもでも挑戦することができますので、料理や日本食にご興味ある方はご応募ください♪★☆★☆主な仕事内容★☆★☆★☆｟寿司板前｠-調理の準備や仕込み-寿司の調理全般-カウンター内での接客-閉店後の掃除、後片付け｟ホールスタッフ｠-料理の配膳-注文伺い-レジ打ち・会計処理-店舗の清掃、整理整頓
福利制度
【福利厚生】
AWS
家賃手当： 1000ドル
食事手当： 7ドル/1日
有給休暇： 7日
病気休暇： 14日
医療保険
制服支給
祝日は振り替え休日対応
週６日勤務・シフト制
