概述
薪资
7,000 SGD ~ 10,500 SGD
产业类别
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工作内容
Our client is the market leader in semiconductor test systems and equipment.
This is a senior, hands-on technical role within the Field Service Engineering Division. The Senior Technical Support Engineer acts as a technical escalation expert for semiconductor handlers, probing, and high-power thermal solutions, supporting both customers and internal field service teams.
The role serves as a bridge between field service, customers, and global R&D teams, ensuring fast resolution of critical production issues, successful introduction of new products (NPI), and continuous improvement of equipment performance, safety, and reliability.
Division: TSE (Technical Support Engineering)
Reporting to: Manager
【Responsibilities】
Technical Escalation Support
- Provide advanced technical consultation and on-site support for handler, probing, and thermal-related issues
- Lead investigation of complex production escalations to minimize downtime and production impact
- Analyze failure trends and performance data, and work closely with global engineering and R&D teams to drive improvements
New Product Introduction (NPI)
- Support NPI evaluation planning and execution for new or enhanced handler and thermal solutions
- Collect, analyze, and present evaluation data to R&D teams
- Propose improvement ideas to enhance throughput, stability, thermal performance, and overall robustness before production deployment
Quality & Safety
- Track and follow up on product safety and quality topics (e.g. safety issues, corrective actions)
- Ensure safe operation of handler and prober systems through proper training and procedures
- Support customers and internal teams on best practices for equipment usage and safety compliance
Knowledge Transfer & Training
- Conduct technical training and workshops for field service engineers and customers
- Develop and deliver “train-the-trainer” programs and optimization know-how
- Act as a subject matter expert to uplift regional technical capability
资格
应征条件
【Requirements & Preferences】
(Must)
- Bachelor’s or Master’s degree in Mechanical, Thermal, Mechatronics Engineering, or related disciplines
- 5-8 years of hands-on experience in semiconductor package handling, probing systems, and thermal technologies
- Proven troubleshooting and escalation support experience in a production or customer-facing environment
- Experience working with automation systems in semiconductor manufacturing
- Ability to collaborate with regional and global engineering/R&D teams
- Strong communication skills for technical discussions, presentations, and customer engagement
- Willingness to support short-notice business travel, extended working hours, and weekend/holiday support during critical escalations
- Direct experience in V93000 machine handling or similar英文
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其他语言
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附加信息
福利制度
【 What You Will Receive 】
- AWS: 1 month
- Global Bonus (Depending on Company & Individual Performance)
- Car Allowance: For candidates who own a car, will be shared further if shortlisted
- Annual Leave: 18 Days (Up to 21 Days)
- Medical Leave: 14 Days
- Car Allowance (T&C applies): S$1,200
- Medical Benefits & Insurance工作时间
08:30 ~ 17:30
假日
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职业类别
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