Overview

• Salary

  6,000 SGD ~ 7,000 SGD

• Industry

  Utilities

• Job Description

  Our client, a leading energy and infrastructure company. Since last year, our client has set up an Asia Regional ICT Hub in Singapore, which supports 7 group companies across the region. The Hub is responsible for IT support, operations, infrastructure, and security management, in collaboration with the headquarters and other regional ICT teams in the Americas and Europe. They also provide consulting and on-site support for group-wide ICT initiatives.
  
  You will be responsible for delivering end-to-end IT support across three core domains: IT End-User Support, Network Operations, and Information Security. This role provides direct IT support to the Singapore office and co-supports up to eight group companies across Asia Pacific in collaboration with local IT staff. You will also act as a Information Security Lead, working closely with the Information Security Manager and HQ teams to drive security initiatives, risk assessments, audits, and security awareness programs across the region.
  
  This role requires a hands-on technical professional with strong communication skills, a service-oriented mindset, and the ability to operate effectively within a regional and global IT environment.
  
  Reports To: ICT General Manager
  
  【Responsibilities】
  
  1. IT End-User Support (60%)
  - Provide Level 1 (L1) IT helpdesk support, including employee IT onboarding and offboarding.
  - Manage IT support service levels (SLA) and ensure service KPIs are met.
  - Procure, manage, and maintain IT assets such as laptops, mobile phones, monitors, AV equipment, and accessories.
  - Respond to, troubleshoot, and resolve IT incidents; implement preventive measures to reduce recurrence.
  - Develop and maintain user guides, IT operation SOPs, and internal IT policies.
  - Conduct IT training and briefings for users, including onboarding sessions for new employees.
  - Support internal and external audit activities (e.g. Corporate Audit, Internal Audit) to ensure compliance with IT best practices.
  - Provide IT support for company events and conferences, including audio/video conferencing setup.
  - Liaise with external vendors for IT support, procurement, implementation, and maintenance.
  
  2. Network Support (20%)
  - Manage the Singapore office’s network infrastructure, including LAN, VLAN, internet connectivity, and VPNs.
  - Procure, install, configure, and maintain network hardware and software (routers, switches, firewalls, Wi-Fi access points).
  - Perform regular maintenance, upgrades, firmware updates, patching, and security fixes.
  - Monitor network performance, traffic, and utilization; proactively address issues.
  - Diagnose and resolve network connectivity and performance problems.
  - Maintain up-to-date documentation for network topology, configurations, IP addressing, and operational procedures.
  - Administer end-user network accounts, authentication, and access rights.
  - Conduct regular network security audits and vulnerability assessments.
  - Work closely with HQ network teams to ensure compliance with the Group companies and industry network standards.
  - Provide technical guidance to end-users on network-related issues.
  - Coordinate with vendors on network-related support, procurement, and implementation.
  
  3. Information Security Support (20%)
  - Act as the Information Security Lead, supporting the development, implementation, and maintenance of security strategies, architectures, policies, standards, and procedures.
  - Conduct annual information security assessments and support remediation activities.
  - Organise and deliver regular cybersecurity and information security awareness training.
  - Advise the CISO and Information Security Manager on security posture, risk exposure, and control effectiveness.
  - Coordinate and support security incident response activities, including investigation, reporting, and follow-up actions.
  - Work closely with HQ security teams to ensure compliance with group-wide security requirements.
  - Support security-related audits (Corporate Audit, Internal Audit) and ensure audit findings are addressed