工作内容
Our client is a well-established payment FinTech company with operations in Singapore and Japan. They are currently seeking a Merchant Relations Officer.This role is responsible for merchant servicing, project coordination, documentation, and payment operations. The ideal candidate should possess hands-on experience in cross-border remittance, payment operations, or foreign exchange (FX) within a regulated payment institution or money services business.【 Responsibilities 】Merchant Servicing- Oversee end-to-end merchant onboarding processes, including account evaluation, KYC documentation, agreement execution, regular meetings, andtechnical system integration.- Provide ongoing account servicing post-boarding, addressing merchant inquiries and resolving ad hoc and recurring operational issues.- Conduct periodic account reviews to ensure compliance, operational efficiency and sustained business performance. Payment & Remittance Operations- Execute and monitor cross-border payment and remittance transactions across multiple currencies, ensuring accuracy and timely settlement.- Support the buildout and daily operations of the company's cross-border remittance platform, drawing on prior experience with remittance workflows and correspondent banking relationships.- Investigate and resolve transaction discrepancies, STP breaks, and settlement exceptions in coordination with internal teams and banking partners whileminimising disruptions to operations.Project Management- Contribute to the design and implementation of operational workflows for the remittance platform, identifying gaps and recommending processimprovements.- Collaborate with project management team and cross-functional departments to support and deliver operational initiatives, system enhancements and new product implementation.Documentation- Prepare and maintain accurate records, reconciliation reports, and operational documentation related to merchant and remittance activities. -Develop, review and maintain Standard Operating Procedures (SOPs) for all relevant operational processes. General Responsibilities- Keep abreast of industry trends, regulatory changes, and emerging payment technologies.- Undertake other administrative and operational duties as required to support business functions.
