15个职位: 招聘信息 工程师(IT/互联网/电信)
Service Delivery Manager (SDM)ID:36981
5,000 SGD ~ 5,800 SGDCity工作内容
Our client, a leading IT company, is seeking a Service Delivery Manager (SDM)—a dedicated client-facing role responsible for ensuring contracted IT or managed services are delivered effectively and efficiently.The SDM owns the client relationship, ensures service quality and performance by monitoring Service Level Agreements (SLAs), manages operational processes, leads service improvement initiatives, and acts as the main point of escalation to maintain high levels of client satisfaction and retention.【 Responsibilities 】- Serve as the primary point of contact for clients regarding service issues, conduct regular service review meetings, align client expectations, and manage client satisfaction.- Monitor and report on SLAs and Key Performance Indicators (KPIs); identify and lead continuous service improvement initiatives (CSI).- Manage operational processes of the service desk and operational teams; oversee service budgets and resources, ensuring compliance with ITIL or other relevant frameworks.- Take ownership of critical or major incidents and complex problems, ensuring swift resolution and conducting post-incident reviews.- Proactively identify gaps or inefficiencies in service delivery processes and lead improvement initiatives, leveraging frameworks like ITIL.- Conduct regular service review meetings with clients and internal stakeholders, present performance reports, discuss service improvements, and provide timely updates during major incidents.- Collaborate with development and technical teams to ensure smooth transition of new services or changes without negatively impacting existing operations.- Oversee and manage third-party vendors and suppliers contributing to service delivery, ensuring contractual obligations are met.
福利制度
【 What you will receive 】
- Variable bonus (based on company and individual performance)
- Annual Leave: 14 days (maximum up to 22 days)
- Medical Leave
- Insurance Coverage, including group hospitalization, surgical, outpatient, dental, and personal accident benefits
- Annual Health ScreeningIT Support (Japanese Speaking) ID:36431
3,500 SGD ~ 5,500 SGDWest工作内容
Our client, an IT solutions provider, is looking for an IT Support (Japanese Speaking) professional to deliver technical assistance to their clients. As part of the helpdesk team, you will provide prompt and professional support in both Japanese and English.【 Responsibilities 】- Manage IT support requests through email, phone, and ticketing system.- Perform basic troubleshooting for Microsoft 365, Windows PCs, and business applications.- Diagnose initial issues and escalate complex cases when necessary.- Maintain and update FAQs and knowledge base.Work Schedule:Shift-based (5 days per week, including weekends)Shift Hours:1) 07:00 - 16:002) 09:00 - 18:003) 10:00 - 19:00
福利制度
【What you will receive 】
- AWS
- Variable Bonus (Depending on Company & Individual Performance)
- Annual Leave: 10 days (increases based on years of service)
- Medical Leave
- Comprehensive Insurance CoverageSales & IT Project Manager (Japanese Speaking)ID:36630
9,000 SGD ~ 12,000 SGDCity工作内容
Our client, a Japanese IT consulting firm, is currently seeking a Sales & IT Project Manager with proven experience in both sales and project delivery, particularly within the manufacturing and trading industries. This role is responsible for identifying business opportunities, proposing tailored IT solutions, and leading end-to-end project delivery after contract confirmation. 【 Responsibilities 】- Identify and develop new IT project opportunities- Promote the company’s services and solutions to potential clients- Build and maintain strong client relationships to understand business needs- Collaborate with internal teams to create project proposals- Prepare and present proposals to clients- Manage project execution after the deal is closed- Take the lead as Project Manager during the delivery phase- Drive business process reengineering (BPR) initiatives- Oversee system implementation projects such as SAP S/4HANA, ServiceNow, and RPA tools
福利制度
【 What you will receive 】
- Variable Bonus (Depending on the Company and Individual performance)
- Annual Leave: 14 Days
- Medical Leave
- Health Insurance (Covered for staff + spouse + children)
- Travel and Life & Accident Insurance
- Annual Medical Checkup
- Mobile Phone claim: Subscription fee up to $53
- Other Fringe BenefitsIT Project Manager (Banking System / Delivery Lead)（Japanese Speaking）ID:36739
8,000 SGD ~ 10,000 SGDCity工作内容
Our client is seeking an IT Project Manager (Banking System / Delivery Lead) with strong proficiency in Japanese and a solid background in IT system development or implementation within the banking sector.【 Responsibilities 】- Serve as the Project Manager (PMO) or Delivery Lead for banking system development or implementation projects.- Oversee project progress, manage milestones, track issues and tasks, and prepare regular progress reports for client stakeholders.- Manage project resources and control overall project cost.- Maintain effective communication with clients, business units, and internal IT teams to ensure alignment and smooth project execution.- Lead project teams from initiation through to successful completion, ensuring deliverables are met within scope, time, and budget.- Manage client expectations and maintain a professional and positive representation of the company.
福利制度
【 What you will receive 】
- Variable Bonus (Based on company and individual performance)
- Annual Leave: 14 days per year.
- Medical Leave: 14 days
- Insurance Coverage: Comprehensive benefits included.
- Transportation Fee Reimbursement: Provided as per company policy.Implementation Senior Project Manager (Japanese speaking)ID:36737
10,000 SGD ~ 20,000 SGDCity工作内容
Our client is seeking a Senior Project Manager with strong Japanese proficiency and experience in IT system development or implementation within the banking sector. The successful candidate will oversee large-scale banking system projects, collaborating closely with Japanese-speaking stakeholders and a diverse internal team to drive projects from planning through to execution.【Responsibilities】- Lead end-to-end project management, including project planning, timeline and progress tracking, issue and risk management, resource allocation, and governance reporting.- Understand and adhere to the processes involved in banking system development or implementation projects.- Coordinate cross-functional teams to ensure deliverables are completed on time, within scope, and within budget.- Communicate effectively with Japanese clients and internal teams to align project objectives and manage expectations.
福利制度
【What you will receive 】
- Variable Bonus (Based on company and individual performance)
- Annual Leave: 14 days per year.
- Medical Leave: 14 days per year.
- Comprehensive insurance coverage
- Transportation fee reimbursement according to company policy
