概要

• 給与

  3,600 SGD ~ 3,900 SGD

• 業界

  Software/Information Processing, IT/Telecommunications

• 仕事内容

  Our client is a well-established payment FinTech company with operations in Singapore and Japan. They are currently seeking a Merchant Relations Officer.
  
  This role is responsible for merchant servicing, project coordination, documentation, and payment operations. The ideal candidate should possess hands-on experience in cross-border remittance, payment operations, or foreign exchange (FX) within a regulated payment institution or money services business.
  
  【 Responsibilities 】
  Merchant Servicing
  - Oversee end-to-end merchant onboarding processes, including account evaluation, KYC documentation, agreement execution, regular meetings, and
  technical system integration.
  - Provide ongoing account servicing post-boarding, addressing merchant inquiries and resolving ad hoc and recurring operational issues.
  - Conduct periodic account reviews to ensure compliance, operational efficiency and sustained business performance.
  
  Payment & Remittance Operations
  - Execute and monitor cross-border payment and remittance transactions across multiple currencies, ensuring accuracy and timely settlement.
  - Support the buildout and daily operations of the company's cross-border remittance platform, drawing on prior experience with remittance workflows and correspondent banking relationships.
  - Investigate and resolve transaction discrepancies, STP breaks, and settlement exceptions in coordination with internal teams and banking partners while
  minimising disruptions to operations.
  
  Project Management
  - Contribute to the design and implementation of operational workflows for the remittance platform, identifying gaps and recommending process
  improvements.
  - Collaborate with project management team and cross-functional departments to support and deliver operational initiatives, system enhancements and new product implementation.
  
  Documentation
  - Prepare and maintain accurate records, reconciliation reports, and operational documentation related to merchant and remittance activities.
  -Develop, review and maintain Standard Operating Procedures (SOPs) for all relevant operational processes.
  
  General Responsibilities
  - Keep abreast of industry trends, regulatory changes, and emerging payment technologies.
  - Undertake other administrative and operational duties as required to support business functions.