Overview

• Salary

  8,000 SGD ~ 11,000 SGD

• Industry

  Info-communication Technology

• Job Description

  Our client, a financial institution, is seeking an experienced Corporate Banking L2 Application Support professional to provide functional and technical support for critical banking applications.
  
  The role serves as a key liaison between business users, Level 3 (L3) support teams, infrastructure teams, and external vendors. The successful candidate will bring strong knowledge of corporate banking products and processes, hands-on application support experience, and effective stakeholder management skills.
  
  【 Responsibilities 】
  
  1. Application & Business User Support
  - Provide Level 2 (L2) application support for corporate banking applications and business users.
  - Investigate, troubleshoot, and resolve application incidents, user enquiries, and operational issues.
  - Provide functional and technical support across corporate banking areas, including current and savings accounts (CASA), loans and lending products, treasury and market products, accounting and general ledger, payments and cash management, and regulatory reporting.
  - Assess incident severity and business impact, recommend temporary workarounds where appropriate, and escalate complex issues to L3 support teams or vendors.
  - Communicate incident status, business impact, resolution progress, and corrective actions clearly to users and senior management.
  - Deliver timely and professional support to internal users.
  
  2. Incident & Problem Management
  - Conduct initial investigations and contribute to root cause analysis of application and system issues.
  - Coordinate with L3 support teams, infrastructure teams, and external vendors to resolve complex incidents.
  - Track incident resolution against agreed service-level agreements (SLAs) and follow up with the relevant teams and vendors.
  - Maintain accurate incident records, user request logs, and supporting documentation.
  - Identify recurring issues and recommend improvements to application stability and operational efficiency.
  
  3. System Monitoring & Technical Support
  - Perform routine application and system health checks.
  - Support Windows Server and Linux server environments as required.
  - Monitor application availability and escalate abnormalities or potential operational risks.
  - Support application deployments, releases, patches, and production changes.
  - Collaborate with infrastructure and application teams to troubleshoot technical and environment-related issues.
  
  4. Continuous Improvement
  - Analyse incident trends and user requests to identify opportunities for improvement.
  - Prepare reports and operational updates for stakeholders and management.
  - Enhance support procedures, documentation, and knowledge-sharing practices.
  - Contribute to initiatives that improve application stability, service quality, and operational efficiency.
  
  5. Project & Vendor Coordination
  - Participate in banking application enhancement, implementation, upgrade, and support projects.
  - Coordinate with business users, project teams, L3 support teams, and external vendors.
  - Define and monitor service expectations and SLAs for external support providers.
  - Support testing, implementation, and post-production activities as required.