Job Description

Our Client is Japanese Listed SaaS Company is now looking for a Customer Success Manager. This role owns the full customer lifecycle — from onboarding through adoption, expansion, and renewal. You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes【 Responsibilities 】- Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention).- Lead onboarding initiatives to ensure customers are set up effectively with clear success criteria and timelines.- Build and maintain strong relationships with stakeholders across different regions and time zones.- Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value.- Monitor customer health and usage trends, proactively identifying risks and opportunities.- Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.- Identify expansion opportunities within accounts and collaborate with Sales and other Account Managers.- Own renewal planning and execution to maintain strong retention rates.- Collect customer feedback and provide structured insights to internal teams to improve product and service delivery.- Support the development of case studies and share best practices to strengthen overall customer success efforts."