工作内容
Our client is in the F&B industry and is seeking an IT Support Executive to provide technical support and assist with e-commerce, POS systems, inventory management, and marketing-related activities. This role involves supporting both office and retail operations to ensure smooth day-to-day business functions.【Responsibilities】IT Support- Serve as the designated Data Protection Officer (DPO) and support compliance with the Personal Data Protection Act (PDPA).- Perform routine IT security checks, antivirus monitoring, and troubleshooting for hardware and software issues.- Conduct basic diagnostics and coordinate resolution of system and equipment malfunctions.- Provide guidance and training to employees on IT security practices and data protection policies.- Maintain and update PC and network diagrams.- Assist in the procurement of IT equipment and accessories.- Perform other IT-related duties as assigned.Inventory and POS Systems- Support the implementation, maintenance, and troubleshooting of POS, e-commerce, and inventory systems.E-Commerce and Membership Support- Update and maintain products on the company’s e-commerce platform.- Respond to customer and supplier enquiries via email, phone, and social media platforms such as Facebook and Instagram.- Coordinate delivery arrangements and liaise with the kitchen regarding orders.- Assist with packing and order fulfilment when Customer Service staff are unavailable.Marketing and Promotions- Assist in developing and implementing marketing strategies to support sales and profitability.- Coordinate promotional activities with suppliers and outlet staff.- Review product displays and promotional materials in outlets and recommend improvements.- Conduct market research to identify new products and suppliers.- Prepare point-of-purchase (POP) materials, price cards, and menu updates.- Support content updates on the company website and social media platforms.- Explore opportunities for digital marketing and online advertising.Reporting and Outlet Visits- Assist in preparing monthly sales reports covering dine-in, retail, delivery, and promotional performance.-Conduct outlet visits and prepare visit reports with observations and recommendations.
