4 Jobs: Job Vacancies for Customer Support/Service Positions
Import Assistant ManagerID:37461
4,000 SGD ~ 5,000 SGDEastJob Description
Our client has a global reputation in the logistics industry, providing comprehensive distribution services including air, cargo freight and regional land transportation. They are looking for an Import Assistant Manager. 【Responsibilities】- Team Supervision: Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.- Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.- Process Support & Improvement: Identify operational bottlenecks, assist in implementing process improvements, and support initiatives to enhance workflow efficiency.- Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.- Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.- Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.- Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.
Benefit
【What you will receive】
- AWS
- Variable Bonus
- Annual Leave 14 days (max 21days)
- Medical Leave
- Medical BenefitsSales Coordinator - Listed MNCID:37415
3,300 SGD ~ 3,400 SGDCityJob Description
Our client is a Japanese Trading firm that specializes in electronic components, housing equipment, chemicals, and plastics. This role of Sales Coordinator is responsible for supporting sales related matters.【 Responsibilities 】- Sales coordination responsibilities in a trading company dealing with chemicals, IE-related products, plastics, and packaging materials- Prepare and manage the complete set of export documentation, including Letters of Credit (L/C)- Handle order processing accurately and within required timelines- Organize deliveries for both domestic and international orders, while tracking their progress- Liaise with clients, vendors, and warehouse teams to coordinate shipments- Create Sales Orders, Sales Contracts, Delivery Advice/Shipping Instructions, Delivery Orders, Invoices, and Packing Lists using -SAP or manual processes- Handle the issuance of sales-related Credit and Debit Notes
Benefit
【 What you will receive 】
- Variable Bonus (Depending on the company and individual performance)
- Annual Leave: 10 days for the 1st year
- Medical Leave: 14 days
- Medical Benefits: $1,400 per year.
- Comprehensive Insurance Benefits Coverage
- Overtime Allowances (if applicable)Warehouse Admin AssistantID:37409
2,000 SGD ~ 2,200 SGDWestJob Description
Our Client is a Singapore-based logistics company. They offer third-party logistics, warehousing, and pick-and-pack services.They are looking for a meticulous and proactive Warehouse Administrative Assistant to support our daily logistics and warehouse operations. You will be the bridge between customers, drivers, and the finance office, ensuring that inventory is tracked accurately and deliveries are executed smoothly.【Responsibilities】1. Customer Service & Coordination- Act as the first point of contact for customer queries regarding stock availability and delivery status.- Proactively coordinate with customers to schedule delivery arrangements and resolve any discrepancies.2. Inventory & Order Processing- Utilize the Inventory Management System to process daily orders.- Generate and manage essential documentation, including Goods Receiving Notes (GRN), Delivery Notes, and Picklists.- Conduct regular stock queries to ensure data accuracy within the system.3. Fleet & Delivery Management- Operate the Fleet Management Application to assign delivery jobs to drivers efficiently.- Monitor real-time delivery statuses and follow up with drivers regarding delays or schedule prompts.4. Documentation & Billing Support- Consolidate and organize all delivery-related documents (Invoices, Signed Delivery Notes, and customer-specific forms) for submission to the main office.- Maintain and update customer accounts monthly to reflect work completed, ensuring seamless billing.- Liaise with the Finance/Office team regarding billing changes or special ad-hoc project requirements.
Benefit
【What you will receive】
- Profit Sharing Bonus (Every quarter, the past 2 years' record has always been paid out)
- Annual Leave: 14 days (Maximum up to 20 days)
- Medical Leave: 14 days
- Other benefits will be discussed in the interviewAssociate – Administrative & Investment Support (Japanese Speaking)ID:37401
4,500 SGD ~ 5,000 SGDCityJob Description
Our client is a prominent Japanese regional bank. They are seeking an Associate – Administrative & Investment Support (Japanese Speaking) to provide administrative support, manage company expenses, and assist the investment team with various activities. This role reports to the Section Head.【 Responsibilities 】1) Investment Team- Acquiring, gathering, and providing information on new investment and financing products - Supporting due diligence for credit funds, real estate funds, and private equity funds - Assisting with surveys related to properties for investment or loan purposes - Expanding the local institutional investor network - Providing general local support for the company’s investment and loan activities - Preparing meeting minutes and reports - Supporting various departmental tasks2) Sales & Client Support- Supporting clients in their overseas expansion- Planning and organizing sales events and business matching initiatives to promote clients’ products and services- Assisting clients in promoting their products through cross-border e-commerce platforms- Conducting research on industry trends, market activities, and competitors related to clients’ products and services- Sourcing and maintaining relationships with local experts and vendors- Supporting loan sales expansion and assisting in loan-related coordination and discussions- Preparing meeting minutes and reports- Supporting various departmental tasks
Benefit
【 What you will receive 】
- AWS
- Variable Bonus (based on company's & individual performances)
- Annual Leave 14 days (Maximum up to 18 days)
- Medical Leave
- Comprehensive Medical Benefit Coverage
