7 Jobs for Customer Support/Service found
Officer, Customer ServiceID:36227
3,000 SGD ~ 3,400 SGDWestJob Description
Our client, one of the largest Japanese manufacturers, is seeking a dedicated Officer, Customer Service to join their team. This position will report directly to the Manager, Customer Service.【Responsibilities】- Assist and support the Manager of the Customer Service department.- Responsible for supervising the activities related to the planning of logistic processes, calculating adequate levels of stock, defining optimal transportation routes, etc. - Ensure inventory accuracy by conducting monthly inventory cycle counts. - Demonstrate good communication with vendors/customers/all related parties. - Implement internal and external processes, to satisfy company needs to minimize costs & improve to high productivity related to the logistics operation. - Supervise team members, assign tasks, respond to complex, escalated enquiries and handle difficult accounts. - Ensure compliance with legal and other requirements.
Benefit
【What you will receive】
- AWS
- Variable bonus (Depends on company and individual performance)
- Annual leave 14 days (Maximum up to 21 days)
- Medical Leave
- Medical benefits
- Transport allowance (On-claim basis)Assistant Relationship Manager (Japanese Speaking)ID:36337
6,000 SGD ~ 10,000 SGDCityJob Description
Our client is a globally recognized private bank with European origins. The Assistant Relationship Manager plays a crucial role in supporting Relationship Managers (RMs) within the front office, providing administrative assistance and client service to Private Banking clients.【 Responsibilities 】1) Client Administration & Management- Supports RM in client interaction and all related tasks (systems, processes, files, documents, etc.) with high-quality, precision, and timely responsiveness- Customizes client requests (reporting, statistics, mailings, etc.)- Manages the RM calendar, prepares client meetings, organizes business trips, and completes the post-processing of client calls, client meetings, or business trips for RMs- Compiles presentations and supports in drafting investment proposals and in marketing activities if needed (client reception, meetings, business trips, events, etc.)- Ensures coverage in case of own absences 2) Business Management- Regularly collects and exchanges relevant information necessary for the job- Organizes himself/herself in an efficient and compliant manner and ensures timely and appropriate information of the superior- Conducts reviews, plans, and documents his/her work at all times- Supports RM in the implementation of projects and initiatives- Provides professional input proposals for improvements based on experience, incident occurrence, or observation- Manages the expense claim process for RM- Provides ongoing administrative support- Assists the RM in achieving their targets: ・Identifies opportunities for a share of wallet increases/cross-sales ・Contacts clients to check satisfaction with service levels and to enquire about additional needs- Undertakes research assignments as required3) Regulatory Responsibilities &/Risk Management & Controls- Actively helps manage risk (support the first line of defence), i.e. in client documentation, by raising concerns, following up on issues, and escalating when in doubt- Ensures adherence to local regulations and compliance with internal policies and standards (e.g. new account openings, payment instructions, reviewing client phone calls or signing off at own level of competence, etc.) in collaboration with the respective RMs- Ensures timely clearance of pending items and escalated deficiencies- Ensures appropriate ethical and compliant behaviour in his/her area of responsibility- Ensures correct, meaningful, and understandable documentation of client interaction/client orders in the corresponding tool (e.g. CRM, DiAS)- Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
Benefit
【 What You Will Receive 】
- AL up to 25days
- Medical coverage stipulated by MOMAdmin Exective (Japanese Speaking)ID:35589
3,000 SGD ~ 4,500 SGDCityJob Description
Our client is a Japanese company dedicated to supporting Japanese students studying abroad. As they expand their operations in Singapore, they are seeking an Administrator to assist with office management and student-related activities.【 Responsibilities 】- Perform general administrative and office management tasks.- Manage office supplies and inventory, including regular stock checks.- Distribute company announcements and communications to staff.- Assist in planning and coordinating study trips for Japanese students visiting from Japan.- Maintain a clean, organized, and professional office environment at all times.
Benefit
【 What you will receive 】
- AWS
- Performance bonus (based on both company & individual performances)
- Annual Leave: 14 days
- Medical Leave: 14 daysSales SupportID:36665
3,000 SGD ~ 5,000 SGDCityJob Description
Our client, a Japanese company providing a global SAAS platform, is seeking a Sales Support to join their team.The ideal candidate will have a solid background in administrative work and be committed to long-term growth with the company.【 Responsibilities 】- Provide administrative and operational support to the sales team- Respond to initial inquiries from prospective customers via email, WhatsApp, or phone- Prepare purchase orders and contract documents- Enter customer information into the internal contract management system and initiate approval workflows- Submit internal service orders and setup requests for standard contracts- Coordinate with Japan HQ on invoice issuance and reissuance- Assist with payment tracking and support local customer billing documentation- Follow up with customers on outstanding payments- Manage contract periods and update sales statuses in the system- Track monthly sales and analyze variances compared to previous months- Support customer success for existing clients as needed, depending on capability
Benefit
【 What you will receive 】
- Performance Bonus (based on individual performance)
- Annual Leave 20 days
- Medical Leave 14 days
- Transportation ReimbursementQA & Customer Experience Officer (Japanese Language)ID:30407
5,000 SGD ~ 5,500 SGDEastJob Description
Our client is a leading provider of business process outsourcing (BPO) services in customer experience. This role of a Quality Assurance/Customer Experience Officer is to be responsive for the quality and customer experience of the sales representative and ensuring processes, product knowledge and selling technique is effective in accordance with the project needs and KPIs. You will be reporting to the Team Manager. 【 Responsibilities 】- Ensuring timely completion of weekly quality audits- Regular attendance to Bi-weekly calibration sessions- Regular coaching sessions with the Marketing Experts to share strengths and weaknesses based on Quality Audits- Partners closely with the client’s internal/external teams to ensure that decisions made by the Vendor’s staff are being regularly audited for accuracy and that performance feedback is being shared with responsible teams.- Monthly Master/Language Calibration sessions with External Auditors and Clients to ensure alignment across different sites- Dispute management, bridging the gap between Operations and External Auditors, providing regular feedback/updates to both parties- Stay up to date on product knowledge and processes.- Passionately tell the story of why Quality matters, build consensus and inspire others.- Handle client customer satisfaction and feedback management through weekly scrubbing of survey results and calling clients to understand their rating of the Marketing Expert.
Benefit
【 What you will receive 】
- Variable Bonus (approx. 1 month)
- Annual Leave: 14 days
- Medical Leave
- Medical Benefits (with Access to Panel Doctors)Sales Manager（Key Executive Officer - Real Estate）ID:35785
3,000 SGD ~ 3,000 SGDCityJob Description
Our client, a leading Japanese real estate company, is seeking an experienced and professional Sales Manager - Key Executive Officer in Real Estate to lead their dynamic team. The ideal candidate will be adept at building strong client relationships, deeply understanding client needs, and delivering tailored real estate solutions.【Responsibilities】- Lead, mentor, and motivate a team of real estate agents to achieve sales targets and foster professional growth.- Research, plan, and conduct property viewings tailored to client needs and preferences.- Assess client's needs and financial capabilities to propose suitable property solutions.- Provide guidance and support to tenants in finding properties that meet their requirements, ensuring favorable terms and pricing.- Accompany clients during property viewings and provide assistance during departures.- Establish and maintain strong relationships with agencies, prospects, and tenants to enhance business opportunities.- Assist in the leasing and marketing of properties to maximize exposure and interest.- Coordinate unit handovers for incoming and outgoing tenants, ensuring a seamless transition.- Address and resolve tenant issues, including water leaks, equipment breakdowns, and lost keys, in a timely manner.- Liaise with vendors to effectively manage and resolve tenant concerns.- Prepare leasing reports and maintain accurate records, including contracts, leases, terminations, and closing statements.- Promote property sales through targeted advertisements, open houses, and listing services as required.- Ensure compliance with company policies and CEA regulations.
Benefit
【What you will receive】
- AWS
- Commission SGD 6,000-9,000 Per month
- Variable Bonus (depending on the company and individual performance)
- Annual Leave: 14 days
- Medical Leave: 14 days
- Medical InsuranceSales & Admin Assistant (1-Year Contract) ID:36293
2,000 SGD ~ 2,500 SGDEastJob Description
Our client, a Japanese manufacturing company, is seeking a Sales cum Admin Assistant (1-Year Contract, Convertible to Permanent) to support their spare parts sales operations. This role involves managing customer inquiries, preparing quotations, coordinating deliveries, and ensuring exceptional after-sales support.This position reports directly to the Sales Director and Sales Manager.【 Responsibilities 】- Provide administrative assistance to the Sales & Admin team. - Assist with data entry. - Coordinate deliveries with third parties.- Assist with warehouse receiving duties.- Receive and match all arriving parts (mechanical, electrical, fabrication, completed product, and expendables) with DO.- Verify and ensure accuracy against open PO and received DO- Pack materials or parts per customer's PO and arrange for courier or self-delivery.- Perform any other duties assigned by Management as needed.
Benefit
【 What you will receive 】
- Annual Leave: 10 days
- Medical Leave: 10 days
- Medical Expenses Coverage: Up to S$150 per annum
- Transport Allowance (within Singapore): Reimbursable or provided via taxi card (cab charge)
