3 Jobs: Job Vacancies for Customer Support/Service Positions
Customer Service ExecutiveID:35972
3,000 SGD ~ 4,000 SGDCentral, EastJob Description
Our client, a publicly listed company specializing in electronic components, is currently seeking a Customer Service Executive to join their team. The successful candidate will play a key role in managing delivery and shipping operations while providing critical support to the sales team.You will be reporting to the Customer Service Manager..【 Responsibilities 】- Receive and process Sales Orders using the SAP system, providing acknowledgments with estimated delivery dates based on standard lead times- Process Purchase Orders to vendors accurately and efficiently- Coordinate with various internal and external parties to ensure timely production and shipping of goods- Manage and monitor the order backlog, collaborating with the Sales team to address any delivery or production issues- Prepare delivery and shipping documents, and liaise with warehouses (Singapore and Philippines), forwarders, and transporters to ensure smooth and timely deliveries to customers
Benefit
【 What You Will Receive 】
- AWS: 1 month
- Fixed bonus: 1 month
- Annual Leave: 14 days, up to a maximum of 20 days (based on the Financial Year: April to March)
- Medical Leave: 14 days
- Insurance Coverage
- Transport Allowance
- Mobile AllowanceSales Executive (Japanese Speaking) – Electronic ComponentsID:36993
4,000 SGD ~ 5,000 SGDCentral, CityJob Description
Our client, a Japanese electronic components company, is seeking a Sales Executive (Japanese speaking) to support sales for existing clients and assist with day-to-day sales operations.【 Responsibilities 】- Maintain strong relationships with existing clients, primarily in Indonesia, as well as other regional clients.- Present, promote, and sell products/services to new clients based on inquiries (approximately 20% of the role).- Conduct sales activities and manage client communications.- Handle order processing and purchase management.- Manage inventory and coordinate shipment arrangements.- Address product defects or client issues as they arise.- Issue invoices to clients.- Perform any other duties as assigned by management.
Benefit
【 What you will receive 】
- AWS
- Variable Bonus (based on individual and company's performance)
- Annual Leave: 14 days
- Medical Leave
- Medical benefit: S$400 per year
- Transportation Allowance for public transport
- Work-from-home arrangement: twice a week after trainingAssistant Relationship Manager (Japanese Speaking)ID:36337
6,000 SGD ~ 10,000 SGDCityJob Description
Our client is a globally recognized private bank with European origins. The Assistant Relationship Manager plays a crucial role in supporting Relationship Managers (RMs) within the front office, providing administrative assistance and client service to Private Banking clients.【 Responsibilities 】1) Client Administration & Management- Supports RM in client interaction and all related tasks (systems, processes, files, documents, etc.) with high-quality, precision, and timely responsiveness- Customizes client requests (reporting, statistics, mailings, etc.)- Manages the RM calendar, prepares client meetings, organizes business trips, and completes the post-processing of client calls, client meetings, or business trips for RMs- Compiles presentations and supports in drafting investment proposals and in marketing activities if needed (client reception, meetings, business trips, events, etc.)- Ensures coverage in case of own absences 2) Business Management- Regularly collects and exchanges relevant information necessary for the job- Organizes himself/herself in an efficient and compliant manner and ensures timely and appropriate information of the superior- Conducts reviews, plans, and documents his/her work at all times- Supports RM in the implementation of projects and initiatives- Provides professional input proposals for improvements based on experience, incident occurrence, or observation- Manages the expense claim process for RM- Provides ongoing administrative support- Assists the RM in achieving their targets: ・Identifies opportunities for a share of wallet increases/cross-sales ・Contacts clients to check satisfaction with service levels and to enquire about additional needs- Undertakes research assignments as required3) Regulatory Responsibilities &/Risk Management & Controls- Actively helps manage risk (support the first line of defence), i.e. in client documentation, by raising concerns, following up on issues, and escalating when in doubt- Ensures adherence to local regulations and compliance with internal policies and standards (e.g. new account openings, payment instructions, reviewing client phone calls or signing off at own level of competence, etc.) in collaboration with the respective RMs- Ensures timely clearance of pending items and escalated deficiencies- Ensures appropriate ethical and compliant behaviour in his/her area of responsibility- Ensures correct, meaningful, and understandable documentation of client interaction/client orders in the corresponding tool (e.g. CRM, DiAS)- Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
Benefit
【 What You Will Receive 】
- AL up to 25days
- Medical coverage stipulated by MOM
