18 Jobs: Info-communication Technology
Customer Success Manager (Japanese Speaking)ID:37319
5,350 SGD ~ 10,000 SGDCentral, CityJob Description
Our client is a Japanese-listed SaaS company seeking a Customer Success Manager to manage the end-to-end customer lifecycle, from onboarding and product adoption to account expansion and renewal.In this role, you will work with a diverse, international customer base and collaborate closely with stakeholders across regions to help customers achieve meaningful business outcomes.【 Responsibilities 】- Manage the end-to-end customer lifecycle for global accounts, including onboarding, adoption, account growth, and renewals, with a focus on churn prevention.- Lead customer onboarding initiatives to ensure effective implementation, with clearly defined success criteria and timelines.- Build and maintain strong relationships with stakeholders across different regions and time zones.- Act as a trusted advisor by guiding customers on best practices and helping them realise measurable business value.- Monitor customer health and product usage trends to proactively identify risks and opportunities.- Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.- Identify account expansion opportunities and collaborate with Sales and other Account Managers.- Own renewal planning and execution to maintain strong customer retention rates.- Gather customer feedback and provide structured insights to internal teams to improve product and service delivery.- Support the development of case studies and share best practices to strengthen overall customer success efforts.
Benefit
【 What you will receive 】
- Variable Bonus (Based on Individual & Company's performance)
- Annual Leave: 14 days, increasing to a maximum of 21 days
- Medical Leave: 14 days
- Medical Allowance of up to S$500 per year
- Hospitalisation and surgical insurance, and personal accident insurance
- Hybrid working arrangement
- Transportation reimbursementCorporate Banking L2 Application SupportID:37906
8,000 SGD ~ 11,000 SGDCityJob Description
Our client, a financial institution, is seeking an experienced Corporate Banking L2 Application Support professional to provide functional and technical support for critical banking applications.The role serves as a key liaison between business users, Level 3 (L3) support teams, infrastructure teams, and external vendors. The successful candidate will bring strong knowledge of corporate banking products and processes, hands-on application support experience, and effective stakeholder management skills.【 Responsibilities 】1. Application & Business User Support- Provide Level 2 (L2) application support for corporate banking applications and business users.- Investigate, troubleshoot, and resolve application incidents, user enquiries, and operational issues.- Provide functional and technical support across corporate banking areas, including current and savings accounts (CASA), loans and lending products, treasury and market products, accounting and general ledger, payments and cash management, and regulatory reporting.- Assess incident severity and business impact, recommend temporary workarounds where appropriate, and escalate complex issues to L3 support teams or vendors.- Communicate incident status, business impact, resolution progress, and corrective actions clearly to users and senior management.- Deliver timely and professional support to internal users.2. Incident & Problem Management- Conduct initial investigations and contribute to root cause analysis of application and system issues.- Coordinate with L3 support teams, infrastructure teams, and external vendors to resolve complex incidents.- Track incident resolution against agreed service-level agreements (SLAs) and follow up with the relevant teams and vendors.- Maintain accurate incident records, user request logs, and supporting documentation.- Identify recurring issues and recommend improvements to application stability and operational efficiency.3. System Monitoring & Technical Support- Perform routine application and system health checks.- Support Windows Server and Linux server environments as required.- Monitor application availability and escalate abnormalities or potential operational risks.- Support application deployments, releases, patches, and production changes.- Collaborate with infrastructure and application teams to troubleshoot technical and environment-related issues.4. Continuous Improvement- Analyse incident trends and user requests to identify opportunities for improvement.- Prepare reports and operational updates for stakeholders and management.- Enhance support procedures, documentation, and knowledge-sharing practices.- Contribute to initiatives that improve application stability, service quality, and operational efficiency.5. Project & Vendor Coordination- Participate in banking application enhancement, implementation, upgrade, and support projects.- Coordinate with business users, project teams, L3 support teams, and external vendors.- Define and monitor service expectations and SLAs for external support providers.- Support testing, implementation, and post-production activities as required.
Benefit
【 What you will receive 】
- AWS
- Variable bonus (Depends on company and individual performance)
- Annual Leave: 14 days
- Medical Leave: 14 days
- Medical Insurance: 500SGD/YearSystem Architect - Finastra Global PAYplus (GPP)ID:37905
10,000 SGD ~ 15,000 SGDCityJob Description
Our client is seeking an experienced Payment Solutions Architect to support the modernisation of its payment systems.The successful candidate will play a key role in designing scalable and reliable payment solutions, supporting complex system integrations, and providing technical leadership across payment-related projects and production environments.【 Responsibilities 】- Design and develop application and system architecture for enterprise payment platforms, with a focus on Finastra Global PAYplus (GPP).- Lead or support GPP implementation, enhancement, upgrade, migration, and system integration projects.- Translate business and functional requirements into scalable and maintainable technical solutions.- Collaborate with business users, project teams, infrastructure teams, vendors, and other stakeholders to define system architecture and integration requirements.- Design and support payment processing solutions for domestic payments, cross-border payments, real-time gross settlement (RTGS), and real-time payments.- Provide technical expertise in ISO 20022 messaging standards and SWIFT messaging requirements.- Review system designs, interfaces, data flows, and integration architecture to ensure reliability, scalability, security, and performance.- Investigate complex application and integration issues and conduct detailed root cause analysis.- Provide Level 3 (L3) production support for business-critical payment applications and resolve complex technical incidents.- Support system testing, implementation, deployment, and production releases.- Collaborate with internal teams and external vendors to improve system stability, performance, and operational efficiency.- Support payment platform modernisation initiatives, including migration to new architectures, cloud environments, or modern integration platforms, where applicable.- Prepare and maintain technical documentation, architecture diagrams, system specifications, and implementation documentation.
Benefit
【 What you will receive 】
- AWS
- Variable bonus (Depends on company and individual performance)
- Annual Leave: 14 days
- Medical Leave: 14 days
- Medical Insurance: 500SGD/YearSenior Consultant – DLP & PMO (Banking, Japanese Speaking)ID:37949
8,000 SGD ~ 10,800 SGDCityJob Description
Our client, a leading Japanese IT consulting firm, is seeking a Senior Consultant to drive digital transformation initiatives, manage client engagements, and deliver end-to-end IT consulting solutions.【 Responsibilities 】Project Management & PMO- Manage project timelines, milestones, deliverables, risks, and stakeholder expectations.- Develop and maintain project roadmaps, implementation plans, and governance frameworks.- Coordinate with business, compliance, legal, and IT teams to ensure successful project execution.- Prepare project progress reports, risk assessments, and management presentations.Data Loss Prevention (DLP) Strategy & Governance- Develop and implement enterprise-wide DLP policies, security requirements, and governance standards.- Establish data classification and information protection frameworks.- Design and implement DLP controls across Microsoft 365 applications, including Outlook, SharePoint, OneDrive, and Teams.- Evaluate existing security controls and recommend improvements to strengthen data protection.Microsoft Purview & AI Security- Support the design, implementation, and governance of Microsoft Purview DLP solutions.- Assess data leakage risks associated with Microsoft 365 Copilot and GitHub Copilot.- Develop AI security governance policies, access controls, and risk mitigation strategies.- Collaborate with relevant stakeholders to ensure secure adoption of Generative AI technologies.Stakeholder Management & Reporting- Coordinate with regional stakeholders, including APAC offices, to resolve project issues and ensure alignment.- Prepare executive-level presentations, dashboards, and analytical reports.- Provide recommendations based on risk assessments, project findings, and data analysis.
Benefit
【 What you will receive 】
- Variable Bonus (based on company and individual performance)
- Annual Leave: 14 days
- Medical Leave
- Health Insurance Coverage (Inclusive of staff, spouse, and children)
- Travel and Life & Accident Insurance
- Annual Medical Check-up
- Mobile phone claim (subscription fee up to SGD 53)
- Other fringe benefitsSystem Analyst – Cash Management (Japanese Speaking)ID:37952
8,000 SGD ~ 9,800 SGDCityJob Description
Our client, a company providing IT solutions and consulting services to the financial services industry, is seeking a System Analyst to support Cash Management and Transaction Banking transformation projects.【 Responsibilities 】- Review and analyze business requirements, functional specifications, system design documents, and interface specifications for banking transformation projects.- Analyze end-to-end banking transaction flows, system interactions, interfaces, and dependencies to ensure alignment between business needs and technical solutions.- Perform gap analysis, impact assessments, and requirements clarification to identify potential risks, inconsistencies, and system issues.- Review source-to-target data mapping, interface specifications, and message transformation logic.- Evaluate proposed system solutions and challenge technical designs provided by vendors where necessary.- Coordinate with business users, IT teams, external vendors, and regional stakeholders to clarify requirements and resolve technical or functional issues.- Support Cash Management and Transaction Banking system transformation, integration, and migration initiatives.- Assist with project governance activities, including progress tracking, risk management, issue resolution, and vendor coordination.- Prepare and maintain project documentation, status reports, and action trackers.- Facilitate effective communication between Japanese-speaking stakeholders and regional project teams to ensure successful project delivery.
Benefit
【 What you will receive 】
- Variable Bonus (based on company and individual performance)
- Annual Leave: 14 days
- Medical Leave
- Health Insurance Coverage (Inclusive of staff, spouse, and children)
- Travel and Life & Accident Insurance
- Annual Medical Check-up
- Mobile phone claim (subscription fee up to SGD 53)
- Other fringe benefitsBusiness Support ExecutiveID:37614
3,000 SGD ~ 3,800 SGDCityJob Description
Our client is a Japanese listed company operating in the gaming and digital entertainment industry.The successful candidate will support intellectual property (IP) licensing activities and business partner coordination across the Asia-Pacific (APAC) region. Working closely with licensees, business partners, and internal stakeholders, you will facilitate licensing enquiries, coordinate approval processes, and support the authorised use of the company’s characters, images, and other IP assets.This position reports to the Managing Director and includes administrative and secretarial support to the President.【 Responsibilities 】1) IP Licensing & Business Coordination — Approximately 80% - Serve as a coordination point for enquiries concerning the use of the company’s IP assets, including characters, images, and licensed content.- Review partners’ proposed use of IP assets in products, merchandise, and promotional materials, and coordinate the necessary internal assessments and approvals.- Liaise with relevant internal departments to clarify licensing requirements, IP usage guidelines, and approval procedures.- Facilitate clear and timely communication between internal stakeholders, licensees, and business partners.- Track the status of licensing projects, approval requests, and partner discussions, ensuring timely follow-up on outstanding matters.- Support business partners throughout the licensing application, review, and approval process.- Develop and maintain professional relationships with existing and prospective licensing partners across APAC.- Assist with the coordination of commercial terms, licensing agreements, and supporting documentation as required.- Prepare business reports and progress updates on licensing activities, partner discussions, and ongoing projects.2) Administrative & Secretarial Support to the President — Approximately 20%- Provide administrative and secretarial support to facilitate the President’s day-to-day business activities.- Coordinate schedules, organise meetings, and assist with business correspondence.- Prepare documents and provide additional administrative support as required.
Benefit
【 What you will receive 】
- AWS
- Variable Bonus (Depends on Company and Individual performance, on average up to 1 month)
- Annual Leave: 14 days (Maximum up to 20 days)
- Medical Leave
- Medical BenefitCorporate Planning Manager - Senior Manager (Japanese Speaking)ID:37899
7,500 SGD ~ 13,000 SGDCityJob Description
Our client is a leading global technology and digital services company with its regional headquarters in Singapore. They are seeking an experienced Corporate Planning professional to strengthen regional corporate operations and governance across Asia-Pacific (APAC).The successful candidate will work closely with group companies, regional management, global headquarters, and various corporate functions. The position may be offered at Manager or Senior Manager level, depending on relevant experience and demonstrated capabilities.【Responsibilities】- Manage and coordinate corporate matters involving group companies across APAC.- Serve as a key liaison between regional subsidiaries, the Singapore regional office, and global headquarters.- Support regional entities on corporate planning, organisational, and operational matters.- Develop and enhance corporate governance and compliance frameworks, as well as internal control processes.- Review, establish, and improve internal policies, procedures, and operational guidelines.- Promote consistent governance standards and corporate practices across regional entities.- Coordinate Board of Directors meetings, shareholder meetings, and other corporate governance activities.- Prepare and consolidate management reports, meeting materials, presentations, and corporate documentation.- Work with corporate secretaries and external professional advisers to address statutory and governance requirements.- Collaborate with Legal, Finance, Accounting, and Tax teams on cross-functional corporate matters.- Support and manage corporate actions, including capital restructuring, financing arrangements, share transfers, and related transactions.- Manage regional projects and stakeholder relationships, ensuring timely follow-through and completion.- At Senior Manager level, lead complex regional governance projects and provide guidance to internal stakeholders and group companies.
Benefit
【What you will receive】
- Variable bonus, subject to company and individual performance.
- Annual leave: 18 days, increasing to a maximum of 22 days.
- Transportation allowance.
- Medical insurance and benefits, including dental benefits of SGD 300.
- Access to panel clinics, with consultation charges and reimbursement subject to applicable terms and conditions.Business Development Manager (Gaming/APAC Regional)ID:37274
5,000 SGD ~ 7,000 SGDCityJob Description
Our Client is a Japanese Listed Company in the gaming and digital entertainment industry. This role of a Business Development Executive is responsible for driving regional business development, licensing partnerships, and sales expansion across APAC. You will be reporting to the Regional Sales Manager.Regions Focus: APACProducts: Gaming, IP【 Responsibilities 】- Develop and manage B2B sales and licensing partnerships across Southeast Asia and selected APAC markets- Identify and secure new distribution channels and business opportunities- Negotiate commercial terms, contracts, and partnership agreements- Manage key accounts and maintain long-term partner relationships- Collaborate with marketing and regional teams to support product launches and campaigns- Monitor market trends, competitor activities, and sales performance- Prepare sales forecasts, business reports, and performance analysis
Benefit
【 What you will receive 】
- AWS
- Variable Bonus (Depends on Company and Individual performance, on average up to 1 month)
- Annual Leave: 14 days (Maximum up to 20 days)
- Medical BenefitDirector, AI Engineering & Software Development ID:37794
9,000 SGD ~ 13,000 SGDEastJob Description
Our client designs, develops, and supplies hardware, software, and integrated solutions for applications in payment, self-service operations, and environmental management. They are currently seeking an experienced Director, AI Engineering & Software Development to lead the development and operational adoption of AI-enabled software engineering practices, drive continuous innovation, and oversee the delivery of scalable, high-quality products and services across regional engineering teams.Report line: CIO【 Responsibilities 】1. Continuous Innovation & Technology Development- Establish mechanisms for continuous improvement by regularly evaluating advancements in frontier AI models, open-source libraries, AI-assisted development tools, and advanced coding frameworks.- Serve as the squad's technology leader by monitoring developments across the global software engineering community and rapidly evaluating, adapting, and implementing relevant industry practices within active delivery pipelines.- Design and optimise operational workflows that enable multiple independent AI-assisted development streams to operate efficiently within a single squad while minimising delivery friction and integration bottlenecks.2. Strategic Leadership & Regional Team Management- Lead, mentor, and develop a regional engineering and product delivery team, fostering effective collaboration across geographically distributed teams.- Drive the adoption of AI-assisted software development practices, including continuous tool experimentation, prompt refinement, and automated system orchestration.- Foster a collaborative and inclusive working environment that integrates diverse perspectives and supports delivery efficiency and alignment with product objectives.3. Process Optimisation & Git Workflow Governance- Drive the adoption and continuous enhancement of Specification-Driven Development (SDD), ensuring machine-readable specifications, including API schemas and custom Agent Manifests, support consistent and reliable autonomous execution.- Establish and enhance multi-agent code merging and validation processes integrated with enterprise Git workflows, including branching strategies, automated pull-request reviews, code conflict resolution, and semantic versioning.- Ensure parallel AI-assisted development streams are effectively integrated into core deployment pipelines while maintaining code quality, structural integrity, and release standards.4. Governance, Security & Guardrails- Design and continuously improve enterprise-grade governance frameworks for managing AI agent autonomy, establishing appropriate controls for automated code generation, refactoring, and self-healing systems.- Establish risk mitigation protocols, cost monitoring mechanisms, and quality gates to support scalable AI-assisted development while minimising quality issues and unintended system behaviour.- Define and standardise Human-in-the-Loop (HITL) approval protocols, determining appropriate points for human intervention and levels of permitted AI agent autonomy.5. Process & Tool Innovation- Collaborate with internal platform teams to develop and integrate specialised tools that enhance the capabilities of AI agents, including Knowledge Agents for support, Automated Root Cause Analysis (RCA) agents, and proactive synthetic monitoring agents.- Analyse delivery data and squad performance metrics to identify opportunities for platform and process optimisation, incorporating insights from historical performance data and sprint retrospectives.- Provide accountability to the CIO for the quality, scalability, and timely delivery of products and services developed by the Agentic Squads.
Benefit
【 What You Will Receive 】
- Variable Bonus (dependent on performance)
- Annual Leave: 14 days, with a maximum entitlement of 21 days
- Medical Leave
- Outpatient Medical and Dental BenefitsExecutive Secretary & Sales Planning Support (Japanese Speaking)ID:37730
3,500 SGD ~ 4,000 SGDCityJob Description
Our client is a Japanese multinational company providing ICT, digital transformation, and business solutions across the APAC region. They are currently looking for a Part-time Executive Secretary & Sales Planning Support (Japanese Speaking) to support senior management and regional business operations.【 Responsibilities 】1. Executive Secretarial Support (Approximately 80% of responsibilities)- Provide executive secretarial support to senior management.- Manage schedules, calendars, appointments, and meeting arrangements.- Prepare reports, presentations, and other business documents.- Coordinate business travel arrangements, including flights, accommodation, and transportation.- Organise internal and external meetings, as well as corporate events.- Handle incoming emails, correspondence, and general communications.- Respond professionally to internal and external enquiries.- Coordinate communication and information flow between internal departments and external stakeholders.2. Sales Planning Support (Approximately 20% of responsibilities)- Prepare materials for sales meetings and consolidate sales reports.- Maintain and update customer and sales-related databases.- Monitor sales opportunities and prepare related reports.- Update website content and sales materials.- Support the planning and execution of exhibitions, seminars, webinars, and marketing events.- Assist with email marketing campaigns and other digital marketing activities.
Benefit
【 What you will receive 】
- Variable Bonus (based on company and individual performance)
- Annual Leave: 12 days (up to a maximum of 22 days)
- Medical Leave
- Insurance coverage, including group hospitalisation, surgical, outpatient, dental, and personal accident benefits
- Annual Health Screening