Overview

• Salary

  3,500 SGD ~ 6,000 SGD

• Industry

  Manufacturing(Electronics/Semiconductors)

• Job Description

  Our client is the market leader in semiconductor test systems and equipment. They are currently looking for a Customer Service Operations Representative (Collections).
  
  The Customer Service Representative (CSR) will support centralized collections operations within the global Accounts Receivable (AR) function. This role is responsible for managing a portfolio of accounts, ensuring timely collections, and collaborating with internal and external stakeholders to resolve payment-related matters. The CSR will also contribute to reporting, reviews, and process improvement initiatives.
  
  【Responsibilities】
  - Manage global Accounts Receivable collections for an assigned portfolio of accounts
  - Monitor and ensure KPIs for overdue balances and AR aging are met
  - Conduct follow-ups with customers on outstanding payments and resolve collection issues
  - Participate in AR review meetings with management and relevant stakeholders
  - Collaborate closely with Finance on payment applications and receipt clearances
  - Work with Sales, SADM, Support Teams, and Credit Department to address customer delinquency
  - Coordinate with internal and external stakeholders to resolve issues, disputes, and escalations
  - Respond to customer and bank enquiries in a timely and professional manner
  - Perform system-related transactions, including Oracle adjustments and customer refunds
  - Handle audit confirmations (statutory audits with auditors and balance confirmations with customers)
  - Support ad-hoc projects and initiatives to improve operational efficiency
  - Prepare reports, presentations, and analyses as required
  - Provide team support and backup when necessary