3个职位: 招聘信息 区域经理(零售)
Restaurant Manager ID:37746
3,200 SGD ~ 4,500 SGDCentral工作内容
Our client is a well-established Japanese restaurant chain expanding into Singapore. They are seeking passionate individuals to join their founding team and play a key role in launching their first outlet in Singapore while growing with the business.【Responsibilities】Store Operations- Oversee the daily operations of the restaurant to ensure smooth and efficient performance.- Support new outlet openings, including pre-opening preparations.- Monitor sales, profitability, and operational KPIs, and implement continuous improvement initiatives.- Develop and maintain operational procedures and prepare management reports.Team Management- Recruit, train, coach, and supervise restaurant staff.- Manage staff scheduling and manpower planning.- Foster a positive team culture and support employee development.Customer Service- Deliver excellent customer service and handle customer feedback and complaints professionally.- Implement initiatives to improve customer satisfaction.Inventory & Cost Control- Manage inventory, stock ordering, and cost control to minimize wastage and improve profitability.Food Safety & Quality- Ensure compliance with food safety, hygiene, and workplace safety standards.- Conduct regular operational and hygiene inspections.Business Expansion- Support new store openings and multi-outlet operations.- Collaborate with management to improve operational processes and business performance.
福利制度
【What you will receive】
- AWS
- Variable Bonus (based on Company and Individual Performance)
- Annual Leave: TBC
- Medical Leave
- Other benefits will be disclosed during the interview process.Restaurant Manager (Japanese Speaking) ID:37735
3,500 SGD ~ 4,500 SGDCentral工作内容
Our client is a well-established Japanese restaurant chain expanding into Singapore. They are seeking passionate individuals to join their founding team and play a key role in launching their first outlet in Singapore while growing with the business.【Responsibilities】Store Operations- Oversee the daily operations of the restaurant to ensure smooth and efficient performance.- Support new outlet openings, including pre-opening preparations.- Monitor sales, profitability, and operational KPIs, and implement continuous improvement initiatives.- Develop and maintain operational procedures and prepare management reports.Team Management- Recruit, train, coach, and supervise restaurant staff.- Manage staff scheduling and manpower planning.- Foster a positive team culture and support employee development.Customer Service- Deliver excellent customer service and handle customer feedback and complaints professionally.- Implement initiatives to improve customer satisfaction.Inventory & Cost Control- Manage inventory, stock ordering, and cost control to minimize wastage and improve profitability.Food Safety & Quality- Ensure compliance with food safety, hygiene, and workplace safety standards.- Conduct regular operational and hygiene inspections.Business Expansion- Support new store openings and multi-outlet operations.- Collaborate with management to improve operational processes and business performance.
福利制度
【What you will receive】
- AWS
- Variable Bonus (based on Company and Individual Performance)
- Annual Leave: TBC
- Medical Leave
- Other benefits will be disclosed during the interview process.Customer Support Assistant Manager (F&B)ID:37680
4,000 SGD ~ 6,000 SGDCity工作内容
Our client, a renowned Japanese restaurant. They are currently looking for aCustomer Support Assistant Manager (F&B) to join their organization.The Customer Support Assistant Manager will oversee daily customer support operations, manage customer enquiries and complaints, establish service standards and internal workflows, and work closely with internal stakeholders to continuously improve the customer experience. The role will also participate in the implementation and optimisation of the company's CRM system, helping to streamline customer support processes, improve reporting capabilities, and enhance operational efficiency. As the customer support function expands, this position will play an important role in developing the team, improving service quality, and driving customer satisfaction【 Responsibilities 】1. Customer Support Operations - Manage day-to-day customer enquiries received via email and social media platforms. - Ensure customer enquiries and complaints are handled professionally and within established service standards. - Investigate escalated customer issues and coordinate with relevant departments to ensure timely resolution. - Monitor customer satisfaction and recommend service improvements. 2. Customer Support Process Development - Develop and maintain customer support SOPs, response templates and service guidelines. - Establish internal workflows for handling customer enquiries, complaints and escalations. - Review existing processes regularly and recommend improvements to enhance efficiency and service quality. - Monitor service KPIs such as response time, resolution time and customer satisfaction. 3. CRM Implementation & Process Improvement - Work closely with management, IT vendors and internal stakeholders in the implementation of the CRM system. - Participate in gathering business requirements, user testing and workflow design. - Support the configuration, rollout and continuous improvement of CRM processes. - Recommend system enhancements to improve customer support efficiency and reporting capabilities. - Ensure customer data is maintained accurately within the CRM system.4. Team Leadership - Support the recruitment and onboarding of customer support team members as the function grows. - Supervise daily team operations and workload allocation. - Coach team members to improve customer service quality and operational efficiency. - Conduct regular performance reviews and identify development opportunities. 5. Reporting & Analysis - Analyse customer feedback and complaint trends. - Prepare monthly customer support reports and recommend service improvement initiatives. - Identify recurring operational issues and work with relevant departments to improve customer experience. - Support management with customer insights and performance reporting.
福利制度
【 What You Will Receive 】
- AWS
- Variable Bonus (Based on company and individual performance)
- Annual Leave – 14 days (Up to 18 days)
- Medical Leave – 14 days
- AIA Insurance/Medical Card (excluding dental and maternity coverage)
