2个职位: 招聘信息 其他(零售)
Product Development Assistant Manager (Culinary, R&D). ID:37847
4,000 SGD ~ 6,000 SGDCity工作内容
Our client, a renowned Japanese restaurant. They are currently looking for an experienced culinary professional with hands-on product development and food R&D experience to join our team as an Assistant Manager – Product Development.In this role, you will be responsible for the development, testing, refinement, and improvement of food products and menu items, ensuring they meet the Company's standards for taste, quality, presentation, consistency, and commercial viability.The ideal candidate will have a strong foundation in Japanese cuisine, together with practical experience in recipe development, food R&D, product testing and menu innovation. This is an excellent opportunity for a culinary professional looking to move beyond day-to-day kitchen operations and take on a more strategic, product-focused role supporting new product launches and menu innovation.Reporting to the Operations Manager.【 Responsibilities 】1. New Product Development- Develop new menu items and food products in line with the Company's brand standards, product strategy and business requirements.- Create, test and refine recipes based on flavour profile, ingredient functionality, culinary techniques, consistency and consumer preferences.- Conduct hands-on cooking, product trials and tasting sessions to evaluate taste, texture, appearance, portioning and overall product quality.- Calculate recipe and food costs and assess the commercial feasibility, scalability and operational practicality of new products.- Research local market trends, consumer preferences and emerging culinary concepts to identify opportunities for product innovation.- Explore the use of locally available ingredients while maintaining Japanese culinary principles and the Company's quality standards.- Adapt Japanese culinary concepts and techniques to suit local consumer preferences, ingredient availability and operational requirements.- Work with relevant stakeholders to validate, refine and prepare products for launch.2. Existing Product & Menu Enhancement- Review and improve existing menu items, recipes and product specifications.- Identify opportunities to enhance taste, quality, consistency, presentation, cost efficiency and ease of execution.- Conduct product trials, benchmarking and comparative testing where required.- Work closely with Operations and outlet teams to test and implement product improvements.- Ensure recipe and product standards can be consistently replicated across multiple outlets.3. Ingredient, Supplier & Vendor Collaboration- Work with suppliers and vendors to identify and evaluate ingredients suitable for product development.- Assess ingredients based on quality, functionality, availability, consistency and cost.- Collaborate with Procurement and relevant stakeholders on ingredient sourcing, sampling and product trials.- Provide culinary and product-development input during supplier evaluations and sourcing discussions.- Explore alternative ingredients or suppliers where required to improve product quality, cost or availability.4. Product Testing, Presentation & Stakeholder Engagement- Organise and facilitate product testing, tasting and evaluation sessions.- Prepare and present newly developed products to management and relevant stakeholders.- Clearly communicate the product concept, ingredients, recipe, flavour profile, costing, development rationale and intended application.- Gather feedback from stakeholders and incorporate relevant feedback into subsequent trials and product refinements.- Maintain appropriate product specifications, recipes and development records to support consistent implementation.5. Product Presentation for Marketing & Media- Prepare and arrange products for food photography, promotional campaigns, social media content and other media activities.- Ensure product presentation is visually appealing and aligned with the Company's brand standards and market expectations.- Work with Marketing and other relevant teams to ensure new products are suitable for both restaurant operations and consumer-facing promotion.- Support food styling and presentation during product launches, photography and promotional activities where required.6. Cross-functional Collaboration & Project Support- Participate in meetings and initiatives relating to Product Development and SSMD.- Collaborate with Operations, Procurement, Marketing and other relevant departments to support product development and launches.- Work closely with outlet teams during product trials to assess operational feasibility, preparation methods, equipment requirements and consistency.- Incorporate feedback from internal stakeholders and continuously refine products based on business, operational and consumer requirements.- Support other product development, culinary innovation and business projects as required.
福利制度
【 What You Will Receive 】
- AWS
- Variable Bonus (Based on company and individual performance)
- Annual Leave: 14 days (Up to 18 days)
- Medical Leave: 14 days
- AIA Group Insurance / Medical Card, excluding dental and maternity coverageCustomer Support Assistant Manager (F&B) (Japanese speaking)ID:37680
4,000 SGD ~ 6,000 SGDCity工作内容
Our client, a renowned Japanese restaurant. They are currently looking for a Customer Support Assistant Manager (F&B) to join their organization.The Customer Support Assistant Manager will oversee daily customer support operations, manage customer enquiries and complaints, establish service standards and internal workflows, and work closely with internal stakeholders to continuously improve the customer experience. The role will also participate in the implementation and optimisation of the company's CRM system, helping to streamline customer support processes, improve reporting capabilities, and enhance operational efficiency. As the customer support function expands, this position will play an important role in developing the team, improving service quality, and driving customer satisfaction【 Responsibilities 】1. Customer Support Operations - Manage day-to-day customer enquiries received via email and social media platforms. - Ensure customer enquiries and complaints are handled professionally and within established service standards. - Investigate escalated customer issues and coordinate with relevant departments to ensure timely resolution. - Monitor customer satisfaction and recommend service improvements. 2. Customer Support Process Development - Develop and maintain customer support SOPs, response templates and service guidelines. - Establish internal workflows for handling customer enquiries, complaints and escalations. - Review existing processes regularly and recommend improvements to enhance efficiency and service quality. - Monitor service KPIs such as response time, resolution time and customer satisfaction. 3. CRM Implementation & Process Improvement - Work closely with management, IT vendors and internal stakeholders in the implementation of the CRM system. - Participate in gathering business requirements, user testing and workflow design. - Support the configuration, rollout and continuous improvement of CRM processes. - Recommend system enhancements to improve customer support efficiency and reporting capabilities. - Ensure customer data is maintained accurately within the CRM system.4. Team Leadership - Support the recruitment and onboarding of customer support team members as the function grows. - Supervise daily team operations and workload allocation. - Coach team members to improve customer service quality and operational efficiency. - Conduct regular performance reviews and identify development opportunities. 5. Reporting & Analysis - Analyse customer feedback and complaint trends. - Prepare monthly customer support reports and recommend service improvement initiatives. - Identify recurring operational issues and work with relevant departments to improve customer experience. - Support management with customer insights and performance reporting.
福利制度
【 What You Will Receive 】
- AWS
- Variable Bonus (Based on company and individual performance)
- Annual Leave – 14 days (Up to 18 days)
- Medical Leave – 14 days
- AIA Insurance/Medical Card (excluding dental and maternity coverage)