概述

• 薪资

  8,000 SGD ~ 12,000 SGD

• 工作行业

  Manufacturing(Electronics/Semiconductors)

• 工作内容

  Our client is the market leader in semiconductor test systems and equipment.
  
  The System Application Manager (SAM) – 93K Tester is a senior leadership role responsible for overseeing application support teams and ensuring the successful deployment, operation, and sustainment of 93K test solutions at customer sites. This role combines people leadership, customer engagement, and cross-functional coordination to ensure application support and tester hardware operations within customer laboratories meet business, quality, and operational objectives.
  
  As the primary escalation point for complex technical and operational issues, the System Application Manager plays a critical role in driving customer satisfaction, operational excellence, and continuous improvement, while also developing team capability and performance.
  
  【Responsibilities】
  A. Team Leadership & Management
  - Lead, mentor, and develop a team of application engineers supporting the company's equipment across assigned customer accounts.
  - Own resource planning, workload prioritization, and capability development to ensure effective multi-customer support.
  - Conduct performance reviews, coaching sessions, and career development planning.
  - Foster a high-performance culture built on accountability, collaboration, and strong customer focus.
  
  B. Application Support Oversight
  - Provide managerial oversight for both pre-sales and post-sales application support activities.
  - Serve as escalation point for complex technical issues, including correlation failures, yield impacts, test time concerns, and production instabilities.
  - Guide teams on test methodologies, software capabilities, and industry best practices (without direct hands-on programming).
  - Ensure timely delivery of application training and technical workshops to customers.
  
  C. Hardware Support & Customer Lab Management
  - Oversee hardware support strategy and execution for the company's equipment in customer laboratories.
  - Coordinate tester installation, qualification, preventive maintenance, and hardware issue resolution with internal and external stakeholders.
  - Ensure customer lab configurations align with recommended standards to support optimal reliability and performance.
  - Proactively identify and manage hardware-related risks that may impact production or customer commitments.
  
  D. Customer & Stakeholder Engagement
  - Act as the primary management interface for key customers on application and operational matters.
  - Build and maintain trusted customer relationships to support long-term platform adoption and preference.
  - Gather and represent customer feedback internally to influence support strategies and continuous improvement initiatives.
  - Collaborate closely with Sales, Service, and R&D teams to ensure aligned and effective customer support.
  
  E. Operational & Strategic Contribution
  - Drive continuous improvement initiatives across support processes and team effectiveness.
  - Define, monitor, and report operational KPIs related to support quality, responsiveness, and customer satisfaction.
  - Contribute to regional and global initiatives within the application support organization.