Overview

• Salary

  4,000 SGD ~ 5,000 SGD

• Industry

  Logistic, Trading Firm

• Job Description

  Our client has a global reputation in the logistics industry, providing comprehensive distribution services including air, cargo freight and regional land transportation. They are looking for an Import Assistant Manager.
  
  【Responsibilities】
  - Team Supervision: Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
  - Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
  - Process Support & Improvement: Identify operational bottlenecks, assist in implementing process improvements, and support initiatives to enhance workflow efficiency.
  - Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
  - Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
  - Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
  - Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.