Overview

• Salary

  3,000 SGD ~ 4,500 SGD

• Industry

  Logistic, Manufacturing(Other)

• Job Description

  Our client is a global manufacturing company for personalized packaging services from design to delivery. This role of a Customer Service Coordinator assists a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.
  
  【 What you will be doing 】
  - Process transactions, including sales orders, returns, and cancellations using internal ERP software
  - Provide exceptional customer service by answering customer inquiries quickly and correctly
  - Create and provide order acknowledgements to customers
  - Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
  - Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
  - Collaborate with the Account Team to monitor and manage inventory
  - Approve and release sales orders for warehouse fulfilment and prepare shipping documents
  - Maintain a thorough understanding of designated accounts, including product knowledge to make effective suggestions to the Account Manager
  - Prepare various account-related reports for the Account Manager to review
  - Assist the Account Team with daily functions