6个职位: Land Transportation & Logistics
Customer Focus Officer (Air Freight)ID:37948
2,400 SGD ~ 3,000 SGDEast工作内容
Our Client is a leading supply chain and logistics management specialist. They are currently looking for a Customer Focus Officer (Air Freight) to be based in their Changi Air Freight Centre.【Responsibilities】Customer Engagement & Support - Serve as the main point of contact for customers regarding freight bookings, tracking, and general inquiries - Build strong relationships with clients by providing timely updates and proactive communication Shipment Coordination - Work with operations teams, vendors, and carriers to ensure on-time pickup, transit, and delivery - Monitor shipments and provide real-time status updates Complaint Management - Handle customer concerns professionally, aiming for swift and effective resolution Documentation & Compliance- Prepare, review, and manage documents such as MAWB, HAWB, DG Declarations, and bills of lading - Ensure all shipping documents comply with customs and regulatory requirements Billing & Invoicing - Process invoices accurately and in a timely manner - Coordinate with the finance team to resolve discrepancies or adjustments Sales Support - Assist the sales team with client follow-ups, rate quotations, and post-booking coordination Recordkeeping & Reporting - Maintain accurate customer and shipment records for operational and audit purposes Process Improvements - Suggest and support continuous improvement efforts across customer experience and operations 【Working hours】Weekdays Shifta) AM SHIFT – 0830hrs to 1800hrs b) MID SHIFT - 1200hrs to 2000hrs c) PM SHIFT – 1400hrs to 2200hrs (with $20 shift allowance) Weekend Shift (One weekend per month) - Fully work from home, unless otherwise stateda) SATURDAY 0900hrs – 1900hrs - $60/day b) SUNDAY 0900hrs – 1900hrs - $100/day
福利制度
【What you will receive】
- Variable Bonus (Depends on Company and Individual performance)
- Annual Leave: 15 days
- Medical Leave
- Birthday Leave
- Family Care Leave
- Medical Insurance
- Dental Benefits
- Shift AllowanceKey Account Operations Executive ID:37947
3,800 SGD ~ 4,500 SGDEast工作内容
Our Client is a leading supply chain and logistics management specialist. The Key Account Operations Executive is responsible for managing the day-to-day operational performance of assigned key customers. You will work closely with customers, internal teams, and external service providers to ensure smooth service delivery, resolve issues, and maintain strong customer relationships. You will also support account performance, continuous improvement, commercial activities, and digital initiatives to enhance customer experience and business value. 【Responsibilities】- Manage the end-to-end operational performance of assigned key accounts and ensure agreed service levels are met. - Act as a key point of contact for customers and coordinate with internal teams and external service providers. - Coordinate logistics activities across freight, warehousing, last-mile, customs, and technology platforms. - Monitor KPIs, SLAs, service performance, and customer satisfaction, and support regular customer reviews. - Proactively identify operational issues and risks, and coordinate timely resolution and recovery actions. - Manage customer escalations and ensure effective communication and follow-up. - Build strong customer relationships through proactive engagement and service excellence. - Identify opportunities for process improvement, network optimisation, value-added services, and account growth. - Support commercial activities including pricing reviews, contract renewals, SLA management, billing, disputes, and cost control. - Support the implementation and adoption of digital tools, dashboards, and reporting platforms. - Maintain accurate account records, performance reports, and action plans. - Work with relevant teams to drive continuous improvement based on customer feedback and business needs【Working Hours】Weekdays (Monday to Friday): 8:30 AM – 6:00 PMWeekend Work: One weekend per month, fully work-from-home unless otherwise stated.o Saturday: 9:00 AM – 7:00 PM (Weekend Allowance: S$60 per day)o Sunday: 9:00 AM – 7:00 PM (Weekend Allowance: S$100 per day)
福利制度
【What you will receive】
- Variable Bonus (Depends on Company and Individual performance)
- Annual Leave: 15 days
- Medical Leave: 14 days
- Birthday Leave
- Family Care Leave
- Medical Insurance
- Dental Benefits
- Weekend AllowanceCustomer Focus Executive (Air Freight & Logistics)ID:36890
3,000 SGD ~ 3,500 SGDEast工作内容
Our Client is a leading supply chain and logistics management specialist. They are currently looking for a Customer Focus Executive (Air Freight & Logistics) to be based in their Changi AirFreight Centre.【Responsibilities】Customer Service & Relationship Management- Serve as the main point of contact between customers and the Operations team.- Manage customer enquiries, complaints, shipment updates and service-related requests professionally.- Provide accurate and timely information on shipments, rates, services and operational matters.- Build and maintain strong customer relationships through proactive and personalized support.- Maintain accurate and up-to-date customer information in FMS and CRM.- Manage job creation in ERP and booking modules, including vendor instructions.Shipment & Operations Management- Coordinate with Operations, Sales, Airlines, Agents, Warehouse, Vendors and inter-company teams to ensure smooth shipment execution.- Monitor shipment progress and proactively identify and address delays, discrepancies and operational issues.- Coordinate with relevant stakeholders to resolve shipment issues and minimize service disruptions.- Keep customers informed throughout the shipment lifecycle and manage expectations during operational disruptions.Issue Resolution & Continuous Improvement- Investigate and resolve customer complaints and complex operational issues.- Work cross-functionally to identify root causes and drive appropriate resolutions.- Recommend corrective and preventive actions to reduce recurring customer and operational issues.- Take ownership of escalated customer issues through to resolution.Communication & Customer Engagement- Maintain effective communication with customers, internal teams and external partners.- Provide regular and proactive shipment and service updates.- Gather customer feedback and support customer review / QBR activities.- Identify customer needs and service gaps and work with relevant teams to address them.Reporting, Analysis & SOP- Track and analyze customer feedback, service issues and customer satisfaction.- Identify trends, service gaps and opportunities for operational improvement.- Assist the HOD in developing, reviewing, and maintaining SOPs and work processes.- Prepare reports, analysis and operational updates as required.Billing, Vendor & Compliance Support- Liaise with customers regarding payment matters, particularly COD shipments.- Provide secondary support for invoicing activities.- Assist with vendor cost verification and related documentation.- Support sub-cert and permit declaration processes.Customs, Permits & Compliance- Assist the HOD with customs-related queries and ensure timely responses to Singapore Customs.- Support permit management and declaration activities.- Ensure compliance with relevant customs clearance procedures, security protocols, company requirements, and applicable industry standards.- Support accurate documentation and recordkeeping for compliance purposes.Management & Operational Support- Support the Freight Manager / HOD in customer service, operational, and process improvement initiatives.- Provide support on escalated customer or operational matters.- Perform other ad-hoc duties and responsibilities as assigned by the Freight Manager / HOD.【Working hours】Weekdays Shifta) AM SHIFT – 0830hrs to 1800hrs b) MID SHIFT - 1200hrs to 2000hrs c) PM SHIFT – 1400hrs to 2200hrs (with $20 shift allowance) Weekend Shift (One weekend per month) - Fully work from home, unless otherwise stateda) SATURDAY 0900hrs – 1900hrs - $60/day b) SUNDAY 0900hrs – 1900hrs - $100/day
福利制度
【What you will receive】
- Variable Bonus (Depends on Company and Individual performance)
- Annual Leave: 15 days
- Medical Leave
- Birthday Leave
- Family Care Leave
- Medical Insurance
- Dental Benefits
- Shift AllowanceSales Executive (Raw Materials)ID:37523
3,000 SGD ~ 4,500 SGDEast工作内容
Our client is a specialised supplier and trader of industrial chemicals and raw materials, with a primary focus on calcium carbonate, fillers and additives for the rubber, plastics, paint, adhesives and food industries. The company is seeking a Sales Executive (Raw Materials) to support its regional sales operations and strengthen customer relationships.80% Existing customers20% New customers【Responsibilities】- Perform sales and manage industrial sales of calcium carbonate, rubber/plastic resin materials, materials for semiconductor/PCB, and related chemicals to regional customers.- Provide technical support and address customer needs using the company's research capabilities and technological knowledge regarding powder materials.- Develop new opportunities for high-quality powders in plastics, paint, printing ink, and paper industries- Facilitate the import and export of raw materials and machinery in the chemical sector.- Help customers solve product performance issues using specialized powders.
福利制度
【What you will receive】
- AWS
- Annual Leave: 10 days (with an additional day added each year, accumulating up to a maximum of 22 days)
- Medical Leave: 14 days
- Medical Insurance
- Annual Health Screenings
- Hybrid work arrangement (2 days per week)Assistant General ManagerID:37359
8,000 SGD ~ 9,000 SGDWest工作内容
Our client provides comprehensive plant engineering, logistics, and operational support services across multiple industries. They are currently seeking an Assistant General Manager.【 Responsibilities 】1. Leadership and Strategic Planning- Provide strategic direction and leadership for the Logistics departments (Sea, Air, Transport).- Develop departmental goals, objectives, and initiatives aligned with the company’s overall strategic vision.2. Operational Management- Oversee all operational activities within the Logistics departments.- Ensure compliance with all applicable laws, regulations, and industry standards.- Monitor operational performance to optimize efficiency and service quality.3. Customer Relationship Management- Build and maintain strong relationships with customers.- Understand customer needs and provide tailored solutions to meet their requirements.- Prepare and provide quotations to customers.4. Supplier Relationship Management- Build and maintain strong relationships with suppliers.- Negotiate rates and terms with suppliers.- Monitor and manage supplier performance.5. Financial Management- Develop and manage departmental budgets, including revenue forecasting, cost control, and profitability analysis.- Identify opportunities to maximize revenue and minimize costs while maintaining service quality.- Monitor financial performance and implement corrective actions when needed.- Generate achievement reports providing insights into operational metrics, financial performance, and customer satisfaction.6. Process Improvement and Optimization- Continuously evaluate and improve operational processes to enhance efficiency and productivity.- Implement new technologies and tools to streamline workflows and reduce manual work.- Identify and eliminate bottlenecks to improve service delivery.7. Team Development- Recruit, train, and develop a high-performing team.- Provide coaching, mentoring, and performance feedback to team members.- Foster a culture of collaboration, innovation, and continuous improvement.8. Risk Management and Compliance- Ensure compliance with all relevant laws, regulations, and industry standards.- Implement and enforce policies and procedures to mitigate risks and ensure legal compliance.- Identify and address potential risks related to cargo handling, customs compliance, and security.9. Strategic Partnerships and Business Development- Identify new business opportunities and develop strategic partnerships with customers and other stakeholders.- Collaborate with the sales team to promote logistics services and expand market share.- Participate in industry events and networking activities to enhance the company’s visibility and reputation.
福利制度
【 What you will receive 】
- Variable Bonus (Based on company and individual performance)
- Annual Leave: 14 days (Up to a maximum of 21 days)
- Medical Leave: 14 days
- Position Allowance: $300/month
- Car Allowance: $700/month (*Fuel allowance will be provided separately)
- Medical Insurance CoverageSales Executive - Bulk/Container Shipping (Japanese Speaker)ID:37121
4,000 SGD ~ 6,000 SGDWest工作内容
Our client is one of the largest Japanese logistics companies, and they are currently seeking a Sales Executive.【Responsibilities】- Develop new business opportunities in the bulk and container shipping sectors- Maintain and strengthen relationships with existing clients- Conduct regular client visits and perform active outside sales activities- Coordinate with shipping lines and related stakeholders- Provide accurate sales reports, market updates, and forecasts- Collaborate closely with internal teams to ensure smooth operations and customer satisfaction
福利制度
【 What you will receive 】
- AWS
- Variable Bonus (based on company and individual performance)
- Annual Leave: 7 days (increases to 14 days from 2nd–5th year, 21 days from 6th year onward)
- Medical Leave: 14 days
- Transportation reimbursement