Job Description

ROLE AND RESPONSIBILITIES
The Application and Service Engineer is responsible for application training, installation, and maintain instrumentation and systems in a diagnostics laboratory environment or NKS service room.
Roles
・ Provide training for NK IVD products and continuously learn the principle, functions, and trouble shootings to provide better solution to distributors
・ Conduct training to distributors based on their requests and plan the training for educational purpose for distributors
・ Conduct daily QC at NKS IVD service room and ensure well maintenance of goods and service room
・ Provide technical and application advises to distributors and/or end-users
・ Obtain information and knowledge from related department in Japan or other regions and provide distributors with required information and proper guidance and solve field issues smoothly
・ Record Service Request Form and provide follow up on the topics
・ Plan and visit distributors and end-users to evaluate the field situation and build strong relationships with them
・ Submit bi-weekly or monthly report on activities, future action plan, and open issues
・ Provide technical support to customers in Singapore
・ Support the preparation for exhibition of IVD products
・ Other duties assigned