Job Description
Our client is an MNC Telecommunication. The role of a Customer Support Engineer will be a member of the Global Customer Support team, operating from Amsterdam, Dubai, Buenos Aires, and Singapore. This department is responsible for all incident management activities.
【 What you will be doing 】
- Proactively communicate with channel partners regarding incoming incidents and register these in trouble tickets
- Resolve technical issues involving the client's network connections by troubleshooting the incident and proactively coordinating the solution process
- Perform technical acceptance testing on newly provisioned services to ensure the quality of delivery
- Administrate the process of technical support accurately and share findings with colleagues
- Manage the channel partner relationship by means of timely communication throughout the issue resolving process, ensuring excellent client satisfaction
