Job Description
Our client is established in 2019 and offers the most authentic cultural experience of Japan through its products, such as Japanese Sake, groceries and condiments, and antiques and folk crafts. This role of a Sales Associate is to achieve excellent customer service, while consistently meeting the store’s sales goals. You will work together with the Japanese Business owner and share responsibilities such as Sales Planning, Product Marketing, advertising marketing ,etc.
To be successful as a Sales Associate, you should have strong interests in Japanese Sake, groceries and condiments, or antiques and folk crafts.
5-day work week, inclusive of the weekend:
Monday to Friday: 14:30 ~ 20:00
Saturday to Sunday:11:30 ~ 20:00
*Working Shift may adjust depend on the business situation
【What you will be working on】
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers' needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve store’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
