2 Jobs for Call Center found
Client Service Associate (Top Fortune 500 Company – World’s Largest Social Network MNC)ID:30667
2,500 SGD ~ 3,200 SGDEastJob Description
Our client is a local boutique outsourced business service provider of customer experience solutions to high-growth clientele from a wide range of diverse and thriving industries. The Client Service Associate is responsible for their social media project supporting the English (SG/MY & Hindi & Oceania) platform. You will be directly reporting to the Team Leader.
【What you will be working on】
- To provide post-sales customer service support/troubleshooting support through LIVE chats & emails to the client’s B2B customers.
- Work closely with our partners to support our advertising customers and deliver consultative support and education on our client’s products
- Perform data analysis and execute data-informed initiatives that will improve our customer experience and drive business growth
- Identify trends to enhance the partner support processes, optimize workflows and improve operational efficiency
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
- Gather client and partner feedback to enhance ad products and the customer experienceBenefit
【What they are offering】
- Monthly incentive up to $500
- Shift allowance up to $40 per shift
- Annual Leave: 14 days
- Medical Benefit will be provided
- Training will be provided【WEB広告】営業チームリーダーID:30949
6,000 SGD ~ 6,000 SGDEastJob Description
シンガポール創業のMNC企業でプロジェクトチームリーダーを募集しております。
WEB広告・デジタルマーケティング業界でご経験のある方や今後新しい分野に携わって見たい方にオススメの求人です。
レポートライン: 現地の部署マネジャー
メンバー: 10名以上の日系営業チーム
【主な業務内容】
- チームリーダーとして日々の業務の遂行・管理・指導
- 顧客とのやりとり・営業実績は把握し、サービス品質を保ち顧客満足度を最大化
- 各メンバーの業務の調整・管理モニタリング
- チームの改善事項を特定し、より良いオペレーションの提案
- プリセールス・テレマーケティングの管理・指導Benefit
【福利厚生・手当】
- 基本給最大S$ 6,000
- KPI達成インセンティブ（上限S$1,000/月）
- 業績賞与（1ヶ月程度）
- 有給休暇14日
- 医療手当（S$400/年）
