2 Jobs for Call Center found

Reservation Sales & Loyalty Services (Korean Speaking)ID:33542
2,800 SGD ~ 3,142 SGDCity
Job Description
Our Client is the customer service center of the world's most famous hotel. They are currently expanding the Korean desk and this person will handle 50% of Korean guests and 50% from other regions.

This position has the following shift:
• 6am-3pm
• 7am-4pm
• 8am-5pm
• 12pm-9pm

【 What you will be doing 】
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

Guest Relations
- Deliver an effortless customer experience by responding positively and timely to customer questions, concerns, and requests.
- Anticipate customer needs, including asking questions to help discover sales opportunities and overcome objections based on knowing what your customer needs
- Provide a personalized service to our customers by recognizing and acknowledging status level and reason for travel
- Embrace loyalty and connect them to our brands or hotels at every opportunity.
- Support loyalty programs by enrolling customers at every opportunity.

Reservation Services
- Verify all reservation information with customers to ensure accuracy.
- Determine the most appropriate room type to meet guest requirements and maximize room rate.
- Explain guarantee and cancellation policies to customers.
- Describe room accommodations and benefit feature sale amenities to guests.
- Assign confirmation/cancellation numbers and clearly relay this information to customers, giving them the option of emailing and/or faxing these numbers.
- Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).
- Input and access data in the reservation system by entering correct information into proper fields.

Communication
- Share the process for follow-up on any guest case issues to ensure the guest knows what happens next.
- Utilize all resources to stay up to date with new standards initiated by CEC
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.

Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
- Handle customers with a First Call Resolution mindset based on your level of empowerment and where appropriate transfer for escalated handling of the customer issue.
- Comply with quality assurance expectations and standards.
- Efficiently navigate all systems.

Physical Tasks
- Enter and locate work-related information using computers and/or other methods.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Benefit
【 What they are offering 】
- AWS
- Annual Discretionary Bonus： depending on the performance
- Salary adjustment(1 time/year) : depends on business
- Annual Leave 15days + 1day Birthday Leave
- AIA Insurance
- Panel Clinic
- Medical Vision Care Reimbursement: 400SGD/year
Network AnalystID:33544
4,600 SGD ~ 7,500 SGDCity
Job Description
Our Client is a customer service center of the world's most famous hotel. The role of a Network Analyst is to responsible for the daily operations and configuration of their internal infrastructure in support of Sales. The individual will be involved in key activities from project lead, solution identification, deployment, operational readiness, and post-implementation support.

You will be reporting to the IT Director in Singapore and General Manager located in the US, thus you will have matrix reporting.

【 What you will be doing 】
- Participate in Network Services support processes as we grow to support over 19 contact centers globally.
- The incumbent will work closely with other Network Analysts who are located across the globe.
- Performs an assessment of needs, ensuring compliance with brand-specific standards, budget, and capital requirements.
- Determines priorities, schedules, plans, and necessary resources to ensure completion of any property projects on schedule and according to
specification.
- Monitors processes and evaluates information according to SOP and LSOP requirements.
- Enforces IR policies and standards protecting company hardware, software, and other resources at the property.
- Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Manages vendors for property IT requirements functioning as an escalation point for problem resolution.
- Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.
- Verifies problems are correctly reported, routed, tracked, and solved, with the system user being informed of the situation at all times.
- Keeps up-to-date technically and applies new knowledge to your job.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Leads team and motivates members to Celebrate successes and publicly recognizes the contributions of team members.
Benefit

【 What they are offering 】
- AWS
- Annual Discretionary Bonus： depending on the performance
- Salary adjustment (1 time/year): depends on business
- Annual Leave 15days + 1day Birthday Leave
- AIA Insurance
- Panel Clinic
- Medical Vision Care Reimbursement: 400SGD/year