2 Jobs for Call Center found
QA & Customer Experience Officer (Japanese Language)ID:30407
5,000 SGD ~ 5,500 SGDEastJob Description
Our client is a leading provider of business process outsourcing (BPO) services in customer experience. This role of a Quality Assurance/Customer Experience Officer is to be responsive for the quality and customer experience of the sales representative and ensuring processes, product knowledge and selling technique is effective in accordance with the project needs and KPIs. You will be reporting to the Team Manager. 【 Responsibilities 】- Ensuring timely completion of weekly quality audits- Regular attendance to Bi-weekly calibration sessions- Regular coaching sessions with the Marketing Experts to share strengths and weaknesses based on Quality Audits- Partners closely with the client’s internal/external teams to ensure that decisions made by the Vendor’s staff are being regularly audited for accuracy and that performance feedback is being shared with responsible teams.- Monthly Master/Language Calibration sessions with External Auditors and Clients to ensure alignment across different sites- Dispute management, bridging the gap between Operations and External Auditors, providing regular feedback/updates to both parties- Stay up to date on product knowledge and processes.- Passionately tell the story of why Quality matters, build consensus and inspire others.- Handle client customer satisfaction and feedback management through weekly scrubbing of survey results and calling clients to understand their rating of the Marketing Expert.
Benefit
【 What you will receive 】
- Variable Bonus (approx. 1 month)
- Annual Leave: 14 days
- Medical Leave
- Medical Benefits (with Access to Panel Doctors)【外資広告】カスタマー・エクスペリエンスID:30525
4,500 SGD ~ 5,500 SGDEastJob Description
シンガポールで創業したMNC企業にて、カスタマー・エクスペリエンス（CX）兼 品質管理 ポジションを募集しております。WEB広告・デジタルマーケティング業界でご経験のある方や今後新しい分野に携わってみたい方にオススメの求人です。営業チームのメンバーのサービス品質を保つため、業務のサポート・コーチングが主な業務です。【 具体的な業務内容 】- 週間でウェブ広告の品質管理・監査業務を遂行- 隔週で品質向上のためのセミナーに参加- マーケティング専門チームとの定期的なコーチングセッション開催- 社内外の協力者と緊密に連携し、監査を実施、パフォーマンスレポートを作成- 外部の監査役の月時定例セミナーに参加- オペレーションチームと外部監査に定期的な品質のアップデートを行う- 最新の商品案内・サービスの知識アップデート- 品質の重要性を各メンバーに共有し、社内の品質レベルを向上- 顧客満足度調査の実施
Benefit
【 福利厚生・手当 】
- 業績賞与
- 有給休暇：14日
- 医療保険
