2 Jobs for Call Center found
Client Service Associate (Top Fortune 500 Company – World’s Largest Social Network MNC)ID:30667
2,500 SGD ~ 3,200 SGDEastJob Description
Our client is a local boutique outsourced business service provider of customer experience solutions to high-growth clientele from a wide range of diverse and thriving industries. The Client Service Associate is responsible for their social media project supporting the English (SG/MY & Hindi & Oceania) platform. You will be directly reporting to the Team Leader.
【What you will be working on】
- To provide post-sales customer service support/troubleshooting support through LIVE chats & emails to the client’s B2B customers.
- Work closely with our partners to support our advertising customers and deliver consultative support and education on our client’s products
- Perform data analysis and execute data-informed initiatives that will improve our customer experience and drive business growth
- Identify trends to enhance the partner support processes, optimize workflows and improve operational efficiency
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
- Gather client and partner feedback to enhance ad products and the customer experienceBenefit
【What they are offering】
- Monthly incentive up to $500
- Shift allowance up to $40 per shift
- Annual Leave: 14 days
- Medical Benefit will be provided
- Training will be providedAccount Specialist (Korean Language) ×5ID:30564
3,500 SGD ~ 4,700 SGDEastJob Description
Our client is a local boutique outsourced business service provider of customer experience solutions to high-growth clientele from a wide range of diverse and thriving industries. This role of an Account Specialist (Korean Market) involves working with Korean clients that require digital advertisement services. You will be reporting to the Team Leader.
【What will you be working on】
- Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
- Improve client’s experience by driving optimal and appropriate product adoption
- When applicable, manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue
- When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products
- Become an expert on client’s Advertising solutions
- Ability to identify trends and solve problems
- Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers
- Champion and produce success stories for advertisers who have had success in growing their business by using Facebook products
- Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success
- Responsible for keeping current advertisers satisfied and delivering exceptional client service on a day-to-day basisBenefit
【What they are offering】
- Monthly incentive up to $500
- Annual Leave: 14 days
- Medical Benefit will be provided
- Training will be provided
