4 Jobs for Call Center found
Client Service Associate (Fortune 500 Company – World’s Largest Social Network MNC)ID:30667
2,500 SGD ~ 3,200 SGDEastJob Description
Our client is a local outsourced business service provider specialising in customer experience solutions to a high growing clientele from a wide range of diverse and thriving industries. The role of the Client Service Associate is to be responsible for supporting their social media projects and platforms.
You will be directly reporting to the Team Leader.
【What you will be working on】
- Provide post-sales customer service support/troubleshooting support through LIVE chats and emails to the client’s B2B customers.
- Work closely with partners to support advertising customers and deliver consultative support and education on client products.
- Perform data analysis and execute data-informed initiatives that will improve customer experiences and drive business growth.
- Identify trends to enhance the partner support processes, optimize workflows and improve operational efficiency.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly.
- Gather client and partner feedback to enhance ad products and customer experiences.Benefit
【What they are offering】
- Monthly incentive up to SGD 500
- Shift allowance up to SGD 40/shift
- Annual Leave: 14 Days
- Medical Benefits will be provided
- Training will be provided【外資】プロジェクトリーダー×2ID:30949
6,000 SGD ~ 7,000 SGDEastJob Description
シンガポール本社のMNC企業にてプロジェクトチームリーダーを募集しております。
WEB広告・デジタルマーケティング業界でご経験のある方、今後新しい分野に挑戦されたい方を求めております。
レポートライン: 現地の部署マネジャー
メンバー: 10名以上の日系営業チーム
【主な業務内容】
- チームリーダーとして日々の業務遂行・管理・指導
- 顧客、社内他部署とのやりとり
- 営業実績を把握し、サービス品質を保ち顧客満足度の最大化
- 各メンバーの業務の調整・管理モニタリング
- チームの改善事項を特定し、より良いオペレーションの提案
- プリセールス・テレマーケティングの管理・指導Benefit
【福利厚生・手当】
- KPI達成インセンティブ（上限S$1,000/月）
- 業績賞与
- 有給休暇14日
- 医療手当（S$400/年）Account Specialist (Korean Language) ID:30564
3,500 SGD ~ 4,200 SGDEastJob Description
Our client is a social network MNC. The role of an Account Specialist will mainly focus on the Small and Medium Business (SMB) segment and will play a critical role in driving the full sales process from prospecting for new customer acquisition to the closing of deals. You will directly report to the Team Leader.
【What will you be working on】
- Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
- Improve client’s experience by driving optimal and appropriate product adoption.
- Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
- When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
- Become an expert on client's advertising solutions and ability to identify trends and solve problems.
- Providing vital product insights, feedback, and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
- Champion and produce success stories for advertisers who have had success in growing their business by using the products.
- Use a variety of tools to be able to properly communicate and drive Advertiser's business to success.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.Benefit
【What they are offering】
- Monthly incentive up to SGD 500
- Annual Leave: 14 Days
- Medical Benefit
- Training will be providedClient Service Associate (Korean Speaking) ×3ID:31089
3,500 SGD ~ 4,200 SGDEastJob Description
Our client is a social network MNC. The role of a Client Service Associate is to support advertising customers and deliver consultative support. You will directly report to the Team Leader.
Working hours: 5 days work week, inclusive of weekends and Public Holidays.
Work schedule will be on a rostering basis; planned schedule anytime from 7.00am to 9.30pm.
【What will you be working on】
- Provide post-sales customer service support/troubleshooting support through email/phone/chat to the client's B2B customers.
- Perform data analysis to improve advertising customer experience.
- Gather client and partner feedback to enhance ad products and customers' experience.
- Any other duties and responsibilities that may be assigned by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.Benefit
【What they are offering】
- Monthly incentive up to SGD 500
- Annual Leave: 14 days
- Medical Benefit
- Training will be provided
