4 Jobs for Call Center found
Client Service Associate - Web /Digital Marketing ×5ID:30016
2,500 SGD ~ 3,200 SGDEastJob Description
Our client is a local boutique outsourced business service provider of customer experience solutions to high-growth clientele from a wide range of diverse and thriving industries. This role of a Client Service Associate is responsible for their social media project supporting an English (SG/MY & Hindi & Oceania) platform. You will directly report to the Team Leader.
- 5 days work week inclusive of weekends and PH
- Planned schedule anytime from 4.00 am to 11.00 pm; based on country of support – 44 hours per week
【What will you be working on】
- To provide post-sales customer service support/troubleshooting support through LIVE chats & emails to the client’s B2B customers. (Online advertising)
- Work closely with our partners to support our advertising customers and deliver consultative support and education on our client’s products
- Perform data analysis and execute data-informed initiatives that will improve our customer experience and drive business growth
- Identify trends to enhance the partner support processes, optimize workflows and improve operational efficiency
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
- Gather client and partner feedback to enhance ad products and customer experienceBenefit
【What they are offering】
- Monthly incentive up to $500
- Shift allowance up to $40 per shift
- Annual Leave: 14 days
- Medical Benefit will be provided
- Training will be provided【WEB広告・デジタルマーケティング業界】営業マネジャー（Project Team Lead）ID:30448
5,500 SGD ~ 7,000 SGDEastJob Description
シンガポール創業のMNC企業でプロジェクトチームリーダーを募集しております。
WEB広告・デジタルマーケティング業界でご経験のある方や今後新しい分野に携わって見たい方にオススメの求人です。
レポートライン: 現地の部署マネジャー
メンバー: 10名以上の日系営業チーム
【主な業務内容】
- チームリーダーとして日々の業務の遂行・管理・指導
- 顧客とのやりとり・営業実績は把握し、サービス品質を保ち顧客満足度を最大化
- 各メンバーの業務の調整・管理モニタリング
- チームの改善事項を特定し、より良いオペレーションの提案
- プリセールス・テレマーケティングの管理・指導Benefit
【福利厚生】
- 基本給最大S$ 6,000
- KPI達成インセンティブ（上限S$1,000/月）
- 業績賞与（1ヶ月程度）
- 有給休暇14日
- 医療手当（S$400/年）Account Specialist (Customer Experience) (Japanese Language)ID:30433
4,500 SGD ~ 5,500 SGDEastJob Description
Our client is a local BPO company. This role of an Account Specialist involves being responsible for analyzing customer data and gaining insight of the business. You will thrive in working in a dynamic and challenging environment with the focus to build a relationship with clients.
【What will you be working on】
- Analyze and screen databases of prospective SMB advertisers to identify leads/potential advocates
- Make outbound calls to SMBs (Small Medium Businesses) to gain insights about their business to create a pipeline of advocate testimonials and case studies for social media marketing and event purposes.
- Manage advocate portfolios, with responsibility for their active involvement in business events for the program.
- Establish trust and maintain a positive ＆ close relationship with the business owner or a senior executive of the advocate business.
- Maintain and drive the core values of the social media and affiliated program.
- Champion and produce PR releases of the advocates, who have had success in growing their business by using social media products.
- Run online communities of high-value advocates, to create a collaborative learning environment, encourage discussion and engagement with other advocates and social media respectively.
- Provide consultative advice to advocates, to help them grow their businesses across multiple communication channels.Benefit
【What they are offering】
- Variable Bonus (approx. 1 month)
- 14 days of Annual Leave
- Medical Benefits with Panel DoctorQA & Customer Experience Officer (Japanese Language)ID:30407
4,500 SGD ~ 5,000 SGDEastJob Description
Our client is a leading provider of business process outsourcing (BPO) services in customer experience. This role of a Quality Assurance/Customer Experience Officer is to be responsive for the quality and customer experience of the sales representative and ensuring processes, product knowledge and selling technique is effective in accordance with the project needs and KPIs. You will be reporting to the Team Manager.
【What will you be working on】
- Ensuring timely completion of weekly quality audits
- Regular attendance to Bi-weekly calibration sessions
- Regular coaching sessions with the Marketing Experts to share strengths and weaknesses based on Quality Audits
- Partners closely with the client’s internal/external teams to ensure that decisions made by the Vendor’s staff are being regularly audited for accuracy and that performance feedback is being shared with responsible teams.
- Monthly Master/Language Calibration sessions with External Auditors and Clients to ensure alignment across different sites
- Dispute management, bridging the gap between Operations and External Auditors, providing regular feedback/updates to both parties
- Stay up to date on product knowledge and processes.
- Passionately tell the story of why Quality matters, build consensus and inspire others.
- Handle client customer satisfaction and feedback management through weekly scrubbing of survey results and calling clients to understand their rating of the Marketing Expert.Benefit
【What they are offering】
- Variable Bonus (approx. 1 month)
- 14 days of Annual Leave
- Medical Benefits with Panel Doctor
