Overview

• Salary

  2,800 SGD ~ 3,500 SGD

• Industry

  Manufacturing(Electronics/Semiconductors)

• Job Description

  Our client is a well-known Japanese consumer electronics company, and they are currently looking for an Admin Executive (Aftersales, Service Part)
  
  Product managing: Home Appliances & Smartphones
  
  【Responsibilities】
  - Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, ensuring prompt and professional service delivery.
  - Manage spare parts forecasting, procurement coordination, and usage tracking to maintain optimal inventory levels and minimise stock discrepancies.
  - Liaise closely with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.
  - Oversee grading operations, including parts extraction and systematic stocktaking activities.
  - Ensure accurate monthly invoicing for spare parts sales in accordance with company policies and timelines.
  - Prepare and submit weekly operational reports to Management and monthly reports to the Business Unit (BU).
  - Maintain and administer the CRM system, including serial number database updates and model code configuration during new product launches.
  - Drive continuous improvement initiatives, including CRM platform enhancements and process optimisation.
  - Manage spare parts packing for customer delivery and self-collection, ensuring accuracy and compliance with documentation requirements.
  - Conduct periodic office spare parts inventory audits to ensure data integrity and inventory accuracy.