Overview

• Salary

  7,000 SGD ~ 10,000 SGD

• Industry

  -

• Job Description

  Our client is the market leader in semiconductor test systems and equipment. This role is to support and optimize global Field Service operations through business process analysis, data analytics, application support, and project management, enabling continued operational excellence in a dynamic, high-tech environment.
  
  Reporting to: Manager
  Division: Global Field Service & Delivery
  
  【 Responsibilities 】
  - Develop in-depth knowledge of Field Service processes, applications, and data.
  - Provide operational support to global Field Service teams (e.g., Call Center, Logistics, Repair, Supply Chain, Service Marketing, Sales).
  - Support and enhance tools and platforms such as Oracle E-Business Suite, RMA systems, customer service quoting tools, RPA solutions, and analytics dashboards (SQL, Azure, Power BI).
  - Participate as a project team member on key improvement initiatives; lead small-scale global projects as a junior project manager.
  - Conduct data mining and process analysis to evaluate performance and proactively identify improvement opportunities.
  - Offer consultative support to internal stakeholders, leveraging data insights to drive process enhancements.
  - Support global operations to align with evolving business and customer needs in the semiconductor testing industry.