Overview

• Salary

  2,800 SGD ~ 3,100 SGD

• Industry

  Marine, Shipping

• Job Description

  Our client is a major distribution group involved in the storage, delivery, and supply of marine lubricating oil in Singapore. Currently, they are hiring a Customer Service Executive to perform and provide support to the transport team.
  
  【 What you will be doing 】
  - Committed to doing everything possible to prevent injuries and maintain a safe and healthy environment.
  - To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
  - Responsible for processing support (order processing, customer order verifications & follow-up with customer orders)
  - Prepare orders for Planner and follow up with customers when there is incomplete information or documents
  - Coordination with booking agents or ship operators for the status of supply schedule/vessel loading
  - Collate information for the planner if there are any changes for the day itself for delivery
  - Tally overall order received at the end of the day to ensure all order is not missed out
  - Ensure all delivery orders are received (arrange dispatch) once the job is completed and forward them to customers as proof of delivery
  - Closing of job orders for billing once the job is completed
  - Handle customer complaints, and provide appropriate solutions and alternatives
  - Build sustainable relationships and trust with customers through open and interactive communications
  - Always look for opportunities to expand business share through building good rapport with customers
  - Other ad-hoc duties as assigned