Overview

• Salary

  3,500 SGD ~ 4,000 SGD

• Industry

  Logistic, Marine, Shipping

• Job Description

  Our client is a Japanese Logistics company that focuses on the petrochemical industry. They are looking for a Customer Service (Assistant/Executive) to join their team. You will be responsible for all activities related to import/export support.
  
  【What you will be working on】
  - Respond promptly to customer inquiries via phone, email, or chat, providing accurate information on shipment status and addressing logistics-related queries.
  - Investigate and resolve customer complaints or issues in collaboration with internal teams, particularly operations and warehouse.
  - Ensure customer satisfaction by finding solutions that align with both customer and company needs.
  - Process customer orders, ensuring accuracy and compliance with company policies, and coordinate with operations for timely delivery.
  - Maintain meticulous records of customer interactions, transactions, and documentation, while actively identifying areas for process improvement and contributing to broader logistics enhancement initiatives.