Customer Service Assistant/Executive X2ID:35049

3,500 SGD ~ 4,000 SGDEast25 days ago

Overview

  • Salary

    3,500 SGD ~ 4,000 SGD

  • Industry

    Logistic, Marine, Shipping

  • Job Description

    Our client is a Japanese Logistics company that focuses on the petrochemical industry. They are looking for a Customer Service (Assistant/Executive) to join their team. You will be responsible for all activities related to import/export support.

    【What you will be working on】
    - Respond promptly to customer inquiries via phone, email, or chat, providing accurate information on shipment status and addressing logistics-related queries.
    - Investigate and resolve customer complaints or issues in collaboration with internal teams, particularly operations and warehouse.
    - Ensure customer satisfaction by finding solutions that align with both customer and company needs.
    - Process customer orders, ensuring accuracy and compliance with company policies, and coordinate with operations for timely delivery.
    - Maintain meticulous records of customer interactions, transactions, and documentation, while actively identifying areas for process improvement and contributing to broader logistics enhancement initiatives.

Qualifications

  • Requirement

    【 What they are looking for 】
    【Must】
    - Diploma or Degree holder (preferably in Logistic related field)
    - At least 3 years of Customer Service experience in the Logistics/Shipping industry.
    - Must have strong knowledge and experience in import and export (Sea Freight Handling)
    - Must have Knowledge of shipping-related documents (Custom Permit Declaration)

    【Preferable】
    - Experience in chemical-related products will be an advantage.
    - Experience in the Forwarding industry

  • English Level

    -

  • Other Language

    -

Additional Information

  • Benefit

    【 What they are offering 】
    - AWS
    - Variable Bonus (Depends on Company & Individual Performance)
    - Annual Leave: 14 Days
    - Medical Leave
    - Panel Doctor
    - Company Insurance
    - Transport claimable (client visits)

  • Working Hour

    8:30/9 AM ~ 5:30/6 PM

  • Holiday

    -

  • Job Function