1 Jobs for Manufacturing(Pharmaceutical/Medical Equipment) found

Job Description

Our client is a Japanese Listed Medical Device Manufacturer for clinical laboratories, hospitals and healthcare organizations. The role of a "Field Service Engineer" is to support local customer in terms of servicing, repairing, installation, maintenance, service contract and administration work and provide technical training to customers. You will be expected to cover local customers at various hospitals, clinics, laboratories, etc. (fieldwork).

Reporting to Team Lead / Manager, Technical Support

Head Count: About 7,500 in total

◎Established company
◎Listed company (TYO)
◎Growing industry

【What will you be working on】
1. Local Customer
- Ensure customer satisfaction filed process KPI are achieved
- Ensure Technical Support Customer Survey result target is achieved
- Ensure Service contract revenue target is achieved
2. Handle and close ongoing issues and maintain related database timely
- Ensure customer service report is up to date
- Handle and close all issue timely and maintain proper records