10 Jobs for Hospitality, Tourism & Leisure found
Social Media Care Specialist(Thai Speaking)ID:33189
3,000 SGD ~ 3,250 SGDCityJob Description
Our Client is the customer service center of the world's most famous hotel. This person will handle and resolve guest issues reported through a variety of social media / networking sites, along with research questions and respond to customers.
Shift Hours:
7am-4pm
8am-5pm
9am-6pm
【 What you will be doing 】
Social Care
- Review, research, and respond to social messages posted on approved social media platforms for all supported accounts.
- Build and maintain customer loyalty through positive customer engagement and issue resolution with strong attention to ensuring a positive guest experience.
- Collaborate with Social Care teams and other company stakeholders to support the customer engagement process and resolution of customer issues.
- Utilize appropriate communication channels (social, email, telephone, etc.) with guests, hotel associates, and other company stakeholders to gather relevant information and implement service recovery.
- Analyze customer social profiles, loyalty account details, customer history, and reported problems to formulate plans that overcome customer and hotel challenges; make sound and logical decisions based upon each individual situation.
- Handle calls from toll-free lines published on social media sites.
Guest Relations
- Maintain privacy and integrity of guest and associate personal information.
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.
Communication
- Answer social messages and emails using appropriate written communication etiquette
- Communicate with guests and co-workers using clear, appropriate and professional language.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to verify accuracy and completeness.Benefit
【 What they are offering 】
- AWS
- Variable Bonus
- Annual Leave 13days + 1day Birthday Leave
- AIA Insurance
- Panel Clinic
- Medical Reimbursement: 400SGD/year
- Evaluation(2 times/year)Reservation Sales & Loyalty Services(Korean Speaking)ID:33182
3,000 SGD ~ 3,300 SGDCityJob Description
Our Client is the customer service center of the world's most famous hotel. They are currently expanding the Korean desk and this person will handle 50% of Korean guests and 50% from other regions.
Shift Hours:
1)6am-3pm
2)7am-4pm
3)8am-5pm
4)12pm-9pm
【 What you will be doing 】
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Deliver an effortless customer experience by responding positively and timely to customer questions, concerns, and requests.
- Anticipate customer needs, including asking questions to help discover sales opportunities and overcome objections based on knowing what your customer needs
- Provide a personalized service to our customers by recognizing and acknowledging status level and reason for travel
- Embrace loyalty and connect them to our brands or hotels at every opportunity.
- Support loyalty programs by enrolling customers at every opportunity.
Reservation Services
- Verify all reservation information with customers to ensure accuracy.
- Determine the most appropriate room type to meet guest requirements and maximize room rate.
- Explain guarantee and cancellation policies to customers.
- Describe room accommodations and benefit feature sale amenities to guests.
- Assign confirmation/cancellation numbers and clearly relay this information to customers, giving them the option of emailing and/or faxing these numbers.
- Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).
- Input and access data in the reservation system by entering correct information into proper fields.
Communication
- Share the process for follow-up on any guest case issues to ensure the guest knows what happens next.
- Utilize all resources to stay up to date with new standards initiated by CEC
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
- Handle customers with a First Call Resolution mindset based on your level of empowerment and where appropriate transfer for escalated handling of the customer issue.
- Comply with quality assurance expectations and standards.
- Efficiently navigate all systems.
Physical Tasks
- Enter and locate work-related information using computers and/or other methods.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Benefit
【 What they are offering 】
- AWS
- Monthly Bonus(Depends on the individual performance: 10-15% of Monthly Salary)
- Annual Leave 13days + 1day Birthday Leave
- AIA Insurance
- Panel Clinic
- Medical Reimbursement: 400SGD/year
- Evaluation(2 times/year)Social Media Care Specialist(Vietnamese Speaking)ID:33187
3,000 SGD ~ 3,250 SGDCityJob Description
Our Client is the customer service center of the world's most famous hotel. This person will handle and resolve guest issues reported through a variety of social media / networking sites, along with research questions and respond to customers.
Shift hours:
7am-4pm
8am-5pm
9am-6pm
【 What you will be doing 】
Social Care
- Review, research, and respond to social messages posted on approved social media platforms for all supported accounts.
- Build and maintain customer loyalty through positive customer engagement and issue resolution with strong attention to ensuring a positive guest experience.
- Collaborate with Social Care teams and other company stakeholders to support the customer engagement process and resolution of customer issues.
- Utilize appropriate communication channels (social, email, telephone, etc.) with guests, hotel associates, and other company stakeholders to gather relevant information and implement service recovery.
- Analyze customer social profiles, loyalty account details, customer history, and reported problems to formulate plans that overcome customer and hotel challenges; make sound and logical decisions based upon each individual situation.
- Handle calls from toll-free lines published on social media sites.
Guest Relations
- Maintain privacy and integrity of guest and associate personal information.
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.
Communication
- Answer social messages and emails using appropriate written communication etiquette
- Communicate with guests and co-workers using clear, appropriate and professional language.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to verify accuracy and completeness.Benefit
【 What they are offering 】
- AWS
- Variable Bonus
- Annual Leave 13days + 1day Birthday Leave
- AIA Insurance
- Panel Clinic
- Medical Reimbursement: 400SGD/year
- Evaluation(2 times/year)HR & GA ManagerID:33069
5,000 SGD ~ 7,500 SGDCentral, CityJob Description
Our client is a Japanese Restaurant chain and is in the midst of expansion. The role of HR & GA Manager is responsible for the day-to-day running of HR& GA Management to align business strategies with HR plans. Accountable for effective teams, administration systems, company policies, and procedures that are well enabled to support the business.
【What will you be working on】
- Manage full spectrum of day-to-day HR operations, including Recruitment and Selection, Payroll Administration, Employee Relations and Retention, Training & Development, Performance Management, Compensation & Benefits, Company Policies and Procedures, System Implementation, Staff Welfare, etc.
- Ensure accuracy and timely processing of monthly payroll and statutory returns.
- Serve as a subject matter expert on all HR matters, providing advice and guidance to the Director and key operations team members, and the rest of the employees.
- Work closely with key Operations/Sales team on organizational HR practices, issues, and any other HR-related matters.
- Develop and implement HR strategies and initiatives aligned with the overall business strategy
- Assist/drive results in HR priority projects such as manpower sustainability implementation, communication, employee engagement, etc.
- Provide HR information and analysis for management review and analytical purposes, such as weekly and monthly headcount reports, salary surveys and benchmarks, manpower requirements, etc.
- Support and facilitate the annual performance appraisal exercise and bonus and salary review.
- Analyse the key challenges of the business operations and provide sound advice and solutions to address the issues.
- Conduct yearly review and renewal of group insurance policies
- Administer food shop license and liquor license (application/renewal)
- Monitor the company’s service contracts and agreements etc.
- Liaise with external parties, such as auditors, and government bodies as and when required.
- Ensure efficiency and compliance of the HR department’s internal workflow and processes.
- Any other assigned dutiesBenefit
【What they are offering】
- AWS
- Variable Bonus
- Annual Leave: 20 days
- Transport reimbursement from home to workplace
- Mobile subsidyCorporate Sales Executive (Outbound)ID:33035
2,900 SGD ~ 4,000 SGDCityJob Description
Our client, which is one of the most famous Japanese travel agency, is looking for a Corporate Sales Executive to join this dynamic team.
【What you will be working on】
- Cooperate with existing clients (such as schools)
- Plan and advise individual and group travel.
- Manage and arrange data, documents, and materials
- Prepare documents such as quotations and reports.
- Make reservations through the web system, etc.
- Collect and provide accurate travel-related information.
- Manage the company's social media account to attract customers.
- Other ad hoc responsibilities as assigned by superiorBenefit
【What they are offering】
- AWS
- Variable Bonus (Depend on the company and individual performance)
- Annual Leave: 7 days (maximum up to 15 days)
- Birthday LeaveOutbound Ticketing ExecutiveID:33033
2,500 SGD ~ 2,800 SGDCityJob Description
Our client, which is one of the most famous Japanese travel agency, is looking for an Outbound Ticketing Executive to join this dynamic team.
【What you will be working on】
- Provide ticketing, hotel reservations, travel official documentation, and application, also providing travel advisory
- Issuing tickets/hotels/tours/transfers via online and offline company sources.
- Preparation of travel-related documents e.g., tickets, vouchers
- Liaising with clients, over the phone or via email, to discuss their travel requirements and sell domestic and outbound tour packages.
- Prepare, plan, and quote travel itineraries.
- Making and confirming bookings, issuing the invoice
- Other ad hoc duties as assigned by superiorBenefit
【What they are offering】
- AWS
- Variable Bonus (Depend on the company and individual performance)
- Annual Leave: 7 days (maximum up to 15 days)
- Birthday Leave【日系旅行会社】トラベルコンシェルジュID:32796
3,000 SGD ~ 4,500 SGDCityJob Description
シティにある大手企業グループ関連会社にて出張アレンジを行うコーディネーターを募集しております。
出張の多いシンガポール内の企業向けに出張手配のお手伝いをお願いいたします。
‐ 日系法人向け出張アレンジ業務（航空券やビザ、ホテル等の手配）
‐ お客様にとって最適なプラン（運賃設定等）等のコンサルテーション
‐ 必要時は顧客へ訪問（年に数回）
‐ その他必要に応じて発生する業務
‐ オペレーションスタッフの中で交替で1週間づつ会社のPCと携帯を持ち帰り、緊急時の対応に備えることが可能な方（頻度は高くありませんが、夜間や週末の緊急時対応を想定してお願いすることがあります）Benefit
- AWS：あり
- 業績賞与：業績に応じてあり
- 有給：14日（1年ごとに増加で最大21日）
- 病欠休暇：14日
- 誕生日休暇：1日
- 医療保険：あり
- その他：会社の業績に応じて社員旅行などありCorporate Operations Executive/Corporate Travel Consultants (Japanese Speaking))ID:32800
3,000 SGD ~ 4,500 SGDCityJob Description
Our client is travel agency who provides travel experiences that connect Japan to the world. Currently, they are hiring for a Corporate Operations Executive to support clients trip from Japan to Singapore.
Reporting to: Manager
【What will you be working on】
- Handle travel reservations and queries for the customers business trip
- Provide information, advice, plan itineraries, and make arrangements for business
- Build strong client relationship and account management
- Ensure all data are correctly entered into the reservation system and mid office system for accurate global data reporting purpose
- Able to be on standby to support customers (Not often; Will be compensated with additional allowance)Benefit
【 What they are offering 】
- AWS 1months
- Bonus (Depending on company performance)
- Annual Leave: 14 days (+1 per year)
- Medical Leave : 14 days
- Special Leave; Birthday, Compassionate, etc.
- Medical benefits; Medical card, Dental-SGD200/annumCustomer Success Executive (Japanese Speaking)ID:32786
4,100 SGD ~ 4,200 SGDCityJob Description
Our Client is a Travel Technology MNC. The role of a Customer Success Executive is to drive adoption of their solutions in order to ensure optimization of our revenue with hotels, churn and renew annual subscription contracts to make TripAdvisor the partner of choice for
the Hotel industry.
【 What you will be doing 】
- Make strategic outbound calls to current customers to drive adoption, business value and client satisfaction
- Support and guide customers through the sales process – both subscription renewal and upsell within subscription period
- Grow customer engagement skills accordingly to overcome objections and retain customers
- Respond to inbound requests (emails & calls) from current customers in a programmatic coverage-based approach
- Collaborate with New Business Development team in the pursuit of excellent results and flawless execution
- Develop a network of power sponsors within each customer through training & education, coaching and support
- Keep up with product training and new offerings as well as latest value proposition
- Work together with rest of sales teams in the pursuit of excellent results and flawless execution
- Establish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the customer within their unique market spaceBenefit
【 What they are offering 】
- Stock Option + Variable Bonus (Depending on Company and Individual performance)
- Annual Leave : 18 days
- Attractive Medical Coverage (Covers dependent too)
- Flexi Benefits: $1,700【日系クリニック】受付スタッフID:27779
3,000 SGD ~ 4,000 SGDCityJob Description
患者さんが安心できる医療環境の提供がしたいという考えのもと運営している日系病院にて、受付ポジションを募集しております。
主な業務内容はこちら：
＜受付＞
- クリニック受付
- 受付カウンター及び電話
- Eメールでの応対
- 登録・予約等事務
- 各種書類の処理
- その他事務作業Benefit
【福利厚生】
- 有給休暇 18日（Max21日）
- 病気休暇 14日
- 医療保険
- 医療費補助
