Senior Field Service Engineer ID:35406
6,000 SGD ~ 7,000 SGDCentral11 days agoOverview
Salary
6,000 SGD ~ 7,000 SGD
Industry
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Job Description
Our client is the market leader in semiconductor test systems and equipment. The incumbent is responsible for account management in providing post-sales customer support services or field servicing to the company’s local and overseas customers. Customer support services or field service servicing include installation, relocation, on-site remedial, field change orders (FCO), etc.
【 What you will be doing 】
- Provide after-sales service support for the company’s advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.
- Achieve high customer satisfaction level through strong after-sales customer management and support.
- Identify Assist/Lead technical projects/problem resolutions for customers.
- Identify opportunities for solution business in collaboration with the Service Sales team.
- Ensure deliverables in service contracts are met.
- Provide technical inputs to the factory for product improvements/new designs.
- Provide consultancy services to customers for equipment performance improvements.
- Assist/Lead equipment integration to customer’s factory automation systems.
Qualifications
Requirement
【 What they are looking for 】
(Must)
- Minimum Degree in Mechatronics /Electronics / Electrical Engineering
- 4 - 6 years of experience in servicing automated production equipment, preferably in the semiconductor manufacturing industry.
- Possess Data-driven problem-solving skills and a quality mindset.
- Understand OEE (overall equipment effectiveness) and drive improvements.
- Knowledge of smart factory and production solutions, especially in device handling and thermal control
- Some experience in project management is preferred.
- Strong problem solver with good technical capabilities, good communication skills, self-motivated, customer focus and result-oriented.
- Occasional travel required, sometimes on short notice.English Level
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Other Language
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Additional Information
Benefit
【 What they are offering 】
- AWS
- Global Bonus (Depending on Company & Individual Performance)
- Car Allowance: will be shared further upon shortlisted
- Annual Leave: 15 Days (Up to 21 Days)
- Medical Leave
- Medical Benefits & InsuranceWorking Hour
08:30 ~ 17:30
Holiday
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Job Function
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