Community ManagerID:32191

4,000 SGD ~ 8,000 SGDCity
  • 职业类别

    Web Marketing

  • 产业类别

    Software/Information Processing, Finance(Other), Other

  • 工作内容

    Our client is one of the major industry leaders in technology space. The Community Manager’s role is to connect with audiences and develop a community and engagement strategy that drives awareness and supports customer acquisition and loyalty.

    【 What you will be doing 】
    - Define, plan and implement community engagement strategies to drive product awareness
    - Design & implement incentive programs and structure to connect users with relevant resources and to promote engagement and growth with existing and potential networks.
    - Listen, track and monitor external platforms such as forums, social platforms and chat groups to understand what users are saying about the product, respond to queries and increase positive engagement
    - Be the customer facing Product Expert - ensure customer happiness by responding to and following through on comments or queries in a timely and friendly manner
    - Work closely with Content, Product and Marketing to develop appropriate communications that support new features and marketing campaigns to community members
    - Actively research trending topics and developments in the crypto wallet space to understand the industry
    - Proactive engagement by constantly thinking of relevant topics to create discussion
    - Reputation & Crisis communications management
    - Identify ways to improve the product and user experience by gathering community feedback

  • 应征条件

    【 What they are looking for 】
    - Proven work experience in community management or similar role
    - Minimum 4 Years experience in driving and launching community engagement strategies and initiatives from ground up.
    - 2 years experience in managing offline/online community events
    - Proven track record in managing and engaging communities via social network channels (i.e Telegram/ Twitter/ Facebook/ Instagram)
    - Hands on experience in social media management and awareness of online marketing strategies in a B2C environment.
    - Possess excellent written & verbal communication skills and can generate engaging content that drive conversations.
    - A people person with the ability to empathize and build rapport with others easily.
    - Organized and able to juggle multiple priorities and deliverables in a dynamic, evolving environment. Be able to work flexible and sometimes stretched hours to interact with the community as frequently as possible.

  • 工作时间

    9:00 ~ 18:00

  • 福利制度

    【What they are offering】
    - AWS
    - Annual Leave
    - Medical Leave
    - Benefit will be discussed more when shortlisted

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