仕事内容

Our client is one of the major industry leaders in technology space. The Community Manager’s role is to connect with audiences and develop a community and engagement strategy that drives awareness and supports customer acquisition and loyalty.

【 What you will be doing 】
- Define, plan and implement community engagement strategies to drive product awareness
- Design & implement incentive programs and structure to connect users with relevant resources and to promote engagement and growth with existing and potential networks.
- Listen, track and monitor external platforms such as forums, social platforms and chat groups to understand what users are saying about the product, respond to queries and increase positive engagement
- Be the customer facing Product Expert - ensure customer happiness by responding to and following through on comments or queries in a timely and friendly manner
- Work closely with Content, Product and Marketing to develop appropriate communications that support new features and marketing campaigns to community members
- Actively research trending topics and developments in the crypto wallet space to understand the industry
- Proactive engagement by constantly thinking of relevant topics to create discussion
- Reputation & Crisis communications management
- Identify ways to improve the product and user experience by gathering community feedback