2 Jobs for Front Office/Concierge found
Reservation Sales & Loyalty Services(Korean Speaking)ID:46274
3,000 SGD ~ 3,300 SGDCityJob Description
Our Client is the customer service center of the world's most famous hotel. They are currently expanding the Korean desk and this person will handle 50% of Korean guests and 50% from other regions.Shift Hours:1)6am-3pm2)7am-4pm3)8am-5pm4)12pm-9pm【 What you will be doing 】Policies and Procedures- Protect the privacy and security of guests and coworkers.- Maintain confidentiality of proprietary materials and information.- Follow company and department policies and procedures.- Perform other reasonable job duties as requested by Supervisors.Guest Relations- Deliver an effortless customer experience by responding positively and timely to customer questions, concerns, and requests.- Anticipate customer needs, including asking questions to help discover sales opportunities and overcome objections based on knowing what your customer needs- Provide a personalized service to our customers by recognizing and acknowledging status level and reason for travel- Embrace loyalty and connect them to our brands or hotels at every opportunity.- Support loyalty programs by enrolling customers at every opportunity.Reservation Services- Verify all reservation information with customers to ensure accuracy.- Determine the most appropriate room type to meet guest requirements and maximize room rate.- Explain guarantee and cancellation policies to customers.- Describe room accommodations and benefit feature sale amenities to guests.- Assign confirmation/cancellation numbers and clearly relay this information to customers, giving them the option of emailing and/or faxing these numbers.- Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).- Input and access data in the reservation system by entering correct information into proper fields.Communication- Share the process for follow-up on any guest case issues to ensure the guest knows what happens next.- Utilize all resources to stay up to date with new standards initiated by CEC- Speak to guests and co-workers using clear, appropriate and professional language.- Talk with and listen to other employees to effectively exchange information.Working with Others- Support all co-workers and treat them with dignity and respect.- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.Quality Assurance/Quality Improvement- Handle customers with a First Call Resolution mindset based on your level of empowerment and where appropriate transfer for escalated handling of the customer issue.- Comply with quality assurance expectations and standards.- Efficiently navigate all systems.Physical Tasks- Enter and locate work-related information using computers and/or other methods.- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Benefit
【 What they are offering 】
- AWS
- Monthly Bonus(Depends on the individual performance: 10-15% of Monthly Salary)
- Annual Leave 13days + 1day Birthday Leave
- AIA Insurance
- Panel Clinic
- Medical Reimbursement: 400SGD/year
- Evaluation(2 times/year)Reservation Sales & Loyalty Services (Korean Speaking)×2ID:45894
2,800 SGD ~ 3,142 SGDCityJob Description
Our Client is the customer service center of the world's most famous hotel. They are currently expanding the Korean desk and this person will handle 50% of Korean guests and 50% from other regions.This position has the following shift:• 6am-3pm• 7am-4pm• 8am-5pm• 12pm-9pm【 What you will be doing 】- Policies and Procedures- Protect the privacy and security of guests and coworkers.- Maintain confidentiality of proprietary materials and information.- Follow company and department policies and procedures.- Perform other reasonable job duties as requested by Supervisors.Guest Relations- Deliver an effortless customer experience by responding positively and timely to customer questions, concerns, and requests.- Anticipate customer needs, including asking questions to help discover sales opportunities and overcome objections based on knowing what your customer needs- Provide a personalized service to our customers by recognizing and acknowledging status level and reason for travel- Embrace loyalty and connect them to our brands or hotels at every opportunity.- Support loyalty programs by enrolling customers at every opportunity.Reservation Services- Verify all reservation information with customers to ensure accuracy.- Determine the most appropriate room type to meet guest requirements and maximize room rate.- Explain guarantee and cancellation policies to customers.- Describe room accommodations and benefit feature sale amenities to guests.- Assign confirmation/cancellation numbers and clearly relay this information to customers, giving them the option of emailing and/or faxing these numbers.- Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).- Input and access data in the reservation system by entering correct information into proper fields.Communication- Share the process for follow-up on any guest case issues to ensure the guest knows what happens next.- Utilize all resources to stay up to date with new standards initiated by CEC- Speak to guests and co-workers using clear, appropriate and professional language.- Talk with and listen to other employees to effectively exchange information.Working with Others- Support all co-workers and treat them with dignity and respect.- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.Quality Assurance/Quality Improvement- Handle customers with a First Call Resolution mindset based on your level of empowerment and where appropriate transfer for escalated handling of the customer issue.- Comply with quality assurance expectations and standards.- Efficiently navigate all systems.Physical Tasks- Enter and locate work-related information using computers and/or other methods.- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Benefit
【 What they are offering 】
- AWS
- Annual Discretionary Bonus： depending on the performance
- Salary adjustment(1 time/year) : depends on business
- Annual Leave 15 days + 1 day Birthday Leave
- AIA Insurance
- Panel Clinic
- Medical Vision Care Reimbursement: 400SGD/year
