Field Service Engineer ID:34860

3,800 SGD ~ 4,200 SGDEast3 months ago

Overview

  • Salary

    3,800 SGD ~ 4,200 SGD

  • Industry

    IT/Telecommunications

  • Job Description

    Our Client is a market leader in delivering and implementing clinical IVD and health IT products and services for clinical laboratories, hospitals and healthcare organizations. Currently, they are looking for a Field Service Engineer.

    The incumbent will be responsible for all preventive and corrective support functions necessary to ensure high customer satisfaction with the company's range of products.


    【 What you will be doing 】
    - Planning of corrective and preventive action visits for customers
    - Provide technical support to local (SG) customers as needed to ensure customer needs are met
    - Adhere to procedures and processes to ensure the department’s KPI are met
    - Report issues and customer feedback to his supervisor or regional support team on a monthly basis
    - Manage key accounts that are being assigned
    - Review and maintain spare parts in own c-location needed to support local operations
    - Provide 24-hour standby for local customers on a weekly rotational basis
    - Any other matter as requested by the team leader

Qualifications

  • Requirement

    【 What they are looking for 】
    - Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
    - Minimum 3-5 years or more of relevant field service experience in In Vitro Diagnostics or medical devices
    - Experience in handling Hematology, Coagulation, and Urinalysis products an added advantage
    - Preferred experience in handling medical devices such as troubleshooting and servicing
    - Able to provide technical support for IT products with familiarity with PC
    - Able to work independently as well as in a team setting

  • English Level

    -

  • Other Language

    -

Additional Information

  • Benefit


    【 What they are offering 】
    - AWS
    - Variable Bonus (Depends on Company and Individual performance)
    - Annual Leave 14 days (Maximum of 18 days)
    - Medical Benefit
    - Transport Allowance: $1200 (only confirmed staff)

  • Working Hour

    9:00 ~ 5:45

  • Holiday

    -

  • Job Function