Customer Service ManagerID:313674,000 SGD ~ 6,500 SGDEast, City
Custmer Support/Service, Technical Support, Management
Software/Information Processing, Finance(Other), Other
Our client is a leading blockchain technology firm and they are looking for a Customer Service Manager to manage and lead their team. This role requires the incumbent to effectively deal with problems related to in-house products (problem analysis/reporting, following up on issues and queries, dissemination of relevant information within CS, and escalation).
【What you will be working on】
- Handle batch delivery of emails to users and other batch processing.
- Prepare proposals and implementations of operational efficiency, quality improvement, user increase and usage continuation rate improvement.
- Prepare improvement proposals to the technical team and marketing team management based on analysis.
- Manage CS operations and CS staff in Japan and overseas.
【What they're looking for】
- Minimum 5 years of work experience in customer service of a company that provides IT application software.
- Minimum 2 years of SV experience in customer service of a company that provides IT application software.
- In-depth data analysis skills and experience in improving products.
- Ability to speak Japanese at a business level (to liaise with Japanese speaking clients and internal communication) is an advantage.
- Knowledge in Blockchain is an advantage.
9:00am ~ 6:00pm
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