Service SupervisorID:31296

3,500 SGD ~ 3,500 SGDCity
  • Job Function

    Custmer Support/Service, Other(Electrical/Semi-Conductor) Engineer

  • Industry

    Manufacturing(Electronics/Semiconductors)

  • Job Description

    Our client is a reputable brand in the electronics industry of home appliances. As a Service Supervisor, the main role is to perform on the spot servicing for customers, answer enquiries, and lead a team. You will be reporting to the Customer Care Manager.

    【What will you be working on】
    - Provide technical support to customers.
    - Handle proper diagnosis, troubleshooting and repair of products.
    - Manage a team to ensure KPIs and high-quality service are met.
    - Properly manage parts usage and inventory as required and/or directed.
    - Provide real-time feedback to the Manager on technical support issues to assist the team in improving customer experience and product reliability opportunities.
    - Capture and report any emerging product reliability and safety issues.
    - Submit daily/weekly/monthly reports of products and customers service.
    - Support the Technical Service team in evaluating needs and opportunities to best support consumer repairs in the region.
    - Assist the Manager in evaluating ongoing training needs.
    - Support all repair products and/or training activity through personal liaison.
    - Assist the Technical Service team in investigating escalated repair instances.
    - Other duties as required.

  • Requirement

    【What they are looking for】
    - At least 3 years of experience in providing electronic technical support or customer service.
    - Possess good technical knowledge.
    - Comfortable working with retail hours.
    - Supervisory experience is a must.

  • Working Hour

    10:00 ~ 22:00

  • Benefit

    【What they are offering】
    - AWS
    - Monthly incentive up to SGD 1,000
    - Medical Benefits

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