Customer Service Relations (Japanese Language) × 80ID:30205

1,600 SGD ~ 2,500 SGDOthers
  • Job Category

    Custmer Support/Service, Technical Support

  • Industry


  • Job Description

    This role of a Customer Service Adviser is to assist on a worldwide online payment system. You will be interacting with customers via chat and phone. You will be reporting Team Lead.

    【What will you be working on】
    - Provide timely support to customers through chat and phone
    - Handle customer’s concerns positively and professionally
    - Works with other team members in identifying better ways in providing better customer support
    - Participate in additional training courses as required
    - Maintains and improves quality of service by giving recommendations.
    - Keeps job knowledge up to date by attending upskill training to improve skills
    - Meet all key performance indicators set by the company and client.
    - Adhere to the policies set by the company

  • Requirement

    【What they're looking for】
    - Possess Diploma / Bachelor Degree in any major.
    - Non experience candidates are welcome to apply (CS experience will be advantage)
    - Fluent in English and Japanese both Speaking and Writing for liaising with Japanese Customer.
    - Team player with strong problem solving and conflict management skills.
    - Good reasoning and analytical skills.
    - Friendly proactive attitude and great communicator in challenging situations.
    - Good multitasking skills.

    Shortlisted candidates will go through 3 rounds of online interviews!
    You'll be required to have several assessment time to time!

  • Working Hour

    8:00 ~ 17:00

  • Benefit

    【What's they are offering】
    - Variable Bonus (Depend on Company Performance
    - 10 days of Annual Leave
    - 14 days of Medical Leave
    - 5 days work (Monday to Sunday, 8:00 ~ 17:00)
    - Office located at City area
    - Beautiful Office Environment
    - Attractive Medical Coverage
    - Accommodation Allowance with Capped
    - One way Flight Ticket claimable

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