Application and Service Engineer - HematologyID:28596

3,600 SGD ~ 4,500 SGDCentral, City
  • Job Category

    Service Engineer

  • Industry

    Manufacturing(Pharmaceutical/Medical Equipment)

  • Job Description

    ROLE AND RESPONSIBILITIES
    The Application and Service Engineer is responsible for application training, installation, and maintain instrumentation and systems in a diagnostics laboratory environment or NKS service room.
    Roles
    ・ Provide training for NK IVD products and continuously learn the principle, functions, and trouble shootings to provide better solution to distributors
    ・ Conduct training to distributors based on their requests and plan the training for educational purpose for distributors
    ・ Conduct daily QC at NKS IVD service room and ensure well maintenance of goods and service room
    ・ Provide technical and application advises to distributors and/or end-users
    ・ Obtain information and knowledge from related department in Japan or other regions and provide distributors with required information and proper guidance and solve field issues smoothly
    ・ Record Service Request Form and provide follow up on the topics
    ・ Plan and visit distributors and end-users to evaluate the field situation and build strong relationships with them
    ・ Submit bi-weekly or monthly report on activities, future action plan, and open issues
    ・ Provide technical support to customers in Singapore
    ・ Support the preparation for exhibition of IVD products
    ・ Other duties assigned

  • Requirement

    【Must】
    ・Degree in Biomedical Sciences / Biological Sciences / Laboratory Medicine (or
    equivalent)
    ・Working experience in installation, servicing, repair for medical devices in hospital
    ・With clinical diagnostics skills
    ・Comfortable to travel to Sri Lanka, Vietnam, Indonesia, Philippines, etc

    【Advantage】
    ・ Prefer to have experience in handling of Hematology products or other IVD products

    【Soft Skill】
    ・ Excellent English communication skills for effective product presentations and
    troubleshooting
    ・ Coordination with team &management for timely & effective completion of assigned
    tasks
    ・ Positive business attitude at any case and have ability to work effectively under stressful
    conditions.
    ・ A good team player with excellent professional interpersonal relationship with co-employees
    ・ Self starter, able to work with limited supervision
    ・ Able to set priorities
    ・ Flexible, open-minded and easily adapts to any given circumstance or situation
    ・ Can work efficiently even when under pressure and can do productive multi-tasking
    effectively

  • Working Hour

    9:00 ~ 17:40

  • Benefit

    *Annual Leave 18 days
    *Medical Leave 14 days
    *AWS

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