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Travel Consultant (Japanese language)ID:22523

2,200 SGD ~ 3,200 SGDCity
  • Job Category


  • Industry

    Hospitality, Tourism & Leisure

  • Job Description

    - Handle customer enquiries from walk-ins, emails, phone calls referrals etc.
    - Plan and arrange for flights, hotels, rental cars, tours and any other travel related services
    - Determine customers’ needs and preferences, such as fare and schedule information
    - Determining costs and preparing quotations for sales
    - Give related advice about local weather conditions, customs, attractions and visa requirement
    - Make alternative booking arrangements if changes arise before or during the trip
    - Booking of flights, hotel and providing any other travel related services and collect payment/fees
    - Issuance of travel related documents
    - Use promotional techniques and prepare promotional materials to sell itinerary tour packages
    - Providing customer service from point of enquiry to traveling issues, complaints or refunds
    - Opening / closing and general maintenance of retail store
    - Meet profit and sales targets
    - Preparation and submission of reports and other operational documents
    - Administrative work relating to the sales (exchange orders, invoices etc

    Working Hour:
    9:45-19:00 (DAILY) OFF DAY/REST DAY are ROSTERED based on the total number of SAT & SUN in a month. Sometimes may fall on weekend too.

  • Requirement

    - 1-2 years of similar experience with knowledge of airfares and reservations
    - Japanese language Min N2 to communicate with native Japanese customer
    - Knowledge and experience of Amadeus GDS system and/or Japan as a travel destination an advantage
    - Have good communication and interpersonal skills in to liaise with clients and associates.
    - Strong customer service skills.
    - Good working attitude and willing to work on some weekends.
    - Self-motivated, proactive and energetic.
    - Willing to travel on occasional tour-leading assignments
    - Willing to work on some weekends and Public Holidays (5-day work week on Duty Roster)

  • Working Hour

    9:45 ~ 19:00

  • Benefit

    - Bonus: Depends on company’s sales and Performance
    - AL: 14 days then after 5th yr anniversary 16 days
    - Birthday Holiday Leave, Eldercare Leave, Marriage Leave, Examination Leave, Bereavement Leave
    - comprehensive insurance that includes: Life, Major Illness, Personal Accident, Hospitalisation & Surgical (PRIVATE HOSPITAL) and Major Medical Plan.
    - Medical Benefit capped at SGD500 per FY ; Dental Benefit capped at SGD280 per FY
    - We also reward staff with up to $300 Stay Healthy Benefit per year
    - Sales Incentives, Incentive Trips and Performance Bonus
    - Staff Discounts on all our Travel Products and Services for you and your family

This job is closed

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